department lead resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

  • Promotions Understanding
  • Staff Training
  • Organizational Abilities
  • Prioritization Skills
  • Proficient in Microsoft Word and Excel
  • Multitasking Strength
  • Verbal and Written Communication
  • Team Development
  • Inventory Coordination
  • Master Schedule Familiarity
  • Strategic Planning
  • Administrative Management
  • Reporting
  • Documentation
  • Customer Relations
  • Team Training
06/2021 to Current Department Lead The Tjx Companies, Inc. | Minot, ND,
  • Managed effective stock rotation and inventory placement.
  • Oversaw department schedule, projects and quality standards.
  • Followed safety protocols and company processes and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Balanced workloads to meet targets without overtaxing employees.
04/2020 to 05/2021 Data Entry Management Coordinator Investor HOA Services | City, STATE,
  • Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
  • Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
  • Reviewed entire system database for compliance with data requirements specified by vendor and team members.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Computed balances, totals or commissions to support accounting team.
  • Collaborated with external vendors to establish database specifications, data types and criteria for data acceptance.
10/2017 to 03/2020 Janitor/ Lead Call Operator Parker Corporate Services | City, STATE,
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.
  • Completed connections between callers, departments and professionals.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Reported telephone line issues and outages for prompt repairs.
  • Utilized paging technology within organization to connect quickly with key people.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Operated telephone switchboards and systems to advance and complete connections.
  • Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
Education and Training
Expected in 06/1998 to to High School Diploma | Arlington High School, Arlington, WA GPA:

Was promoted from Machine Operator, mastering several different types of machines to Department Lead in less than 1 and a half years. Passed and completed the Forklift Certification requirements, and improved the way the company trains employees.

Additional Information
  • Highly motivated employee who is highly adaptable in challenging situations. Completes orders for customers in a timely and professional manner. Exceptional customer service skills, and leads by example. I am relocating to Farmington, NM as of 08/01/2023 because my family resides there. I am able to relocate using my own funds.
  • Certified Forklift Operator

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Resume Overview

School Attended

  • Arlington High School

Job Titles Held:

  • Department Lead
  • Data Entry Management Coordinator
  • Janitor/ Lead Call Operator


  • High School Diploma

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