Department Lead Resume Example Tapco Tube Co

DEPARTMENT LEAD

Professional Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Results-oriented Department Lead enthusiastic about improving service quality, team efficiency and bottom-line profitability. First-rate team, schedule and project manager with exceptional communication and planning abilities. Prepared to leverage 10+ years of experience to take on challenging new position at Channellock.

Skills

Operations
Business development and planning
Recruiting and Hiring
Relationship building and management
Department collaboration
Equipment Maintenance
Documentation
Promotions understanding
Verbal and written communication
Team Training
Recordkeeping

Strategic Planning
Instructional support
Multitasking strength
Customer Relations
Organizational abilities
Product and service sales
Staff Management
Policy and procedure adherence
Strategies and goals
Staff Development

Work History

Department Lead, 09/2018 to Current
Tapco Tube Co – Meadville, PA

Resolved machinery and material issues quickly to maintain productivity goals.
Determined operational weak points and implemented corrective actions to resolve down time and facilitate better production.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Adhered to company safety standards, including proper PPE and operational procedures.
Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.
Maintained job site daily by collecting and removing trash, preventative maintenance and production preperation.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Monitored team members to verify work quality and address concerns.
Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
Verified compliance with Occupational Safety and Health Administration (OSHA) regulations to maintain a safe work environment.
Maintained clean workplace and supervised end-of-day cleanup activities to remove all debris and unnecessary supplies from customer premises.
Pitched in to help on short-staffed job site and to meet looming project deadlines.
Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.
Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Trained employees in time management and proper ways to complete job duties.

Customer Account Representative, 01/2018 to 09/2018
Rent A Center – Meadville, PA

Prepared and shared account details, insurance coverage and funds.
Devised tactics to grow customer base and boost sales.
Recommended product and payment plans to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Boosted sales revenue by skillfully promoting diverse product and sales options.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Regularly exceeded daily sales and product add-on quotas.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered constant flow of customer calls.
Suggested new procedure to persuade cancelling customers to stay with company.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided information to customers regarding Rent A Center's loyalty program and helped to open and activate new accounts.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Entered customer interaction details to track requests, document problems and record solutions offered.
Educated customers on promotions to enhance sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Material Handler Team Lead, 02/2009 to 02/2017
Tapco Inc. – Meadville, PA

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Conducted inventory audits.
Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Reduced waste with staff supervision and using first-in first-out method.
Oversaw and motivated team of 4 employees in warehouse to increase efficiency.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for production meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

High School Diploma: 05/2008
Saegertown High School - Saegertown, PA

Certifications

In house welding certified 10+ years
In house forklift operator 10+ years

Resume Overview

Companies Worked For:

Tapco Tube Co
Rent A Center
Tapco Inc.

School Attended

Saegertown High School

Job Titles Held:

Department Lead
Customer Account Representative
Material Handler Team Lead

Degrees

High School Diploma : 05/2008

Department Lead Resume Example

Resume Score: 80%

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