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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Department Lead skilled in Customer service and retail management honed across 17 years of sales floor experience. Addresses competing priorities while maintaining efficient workflow and task delegation.

Skills
  • Multitasking strength
  • Department collaboration
  • Customer Relations
  • Strategic planning
  • Organizational abilities
  • Verbal and written communication
  • Process implementation
  • Team Training
  • Promotions understanding
Work History
09/2005 to Current Department Lead L.L. Bean, Inc. | Freeport, ME,
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
11/2018 to 01/2020 Cashier Specialist Deckers Outdoor Corporation | San Francisco, CA,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
  • Compiled, documented and submitted service payments for [Type] and [Type].
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
01/2015 to 02/2016 Sales Associate Skechers Shoe Store | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Issued receipts and processed refunds, credits or exchanges.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Supported efficient and timely replenishment of sales floor merchandise.
Education
Expected in 07/2003 High School Diploma | Thomas A Edison High School, San Antonio, TX GPA:
Expected in | Liberal Arts And General Studies San Antonio College, San Antonio, TX GPA:

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Resume Overview

School Attended

  • Thomas A Edison High School
  • San Antonio College

Job Titles Held:

  • Department Lead
  • Cashier Specialist
  • Sales Associate

Degrees

  • High School Diploma

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