Department Lead resume example

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Evaluated and authenticated returns, exchanges and voids.
• Processed documentation and troubleshot discrepancies to build client rapport.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Evaluated employee job performance and motivated staff to improve productivity.
• Explained benefits, features and recommendations to maximize client retention.
• Improved customer service wait times to mitigate complaints.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.

• Collaborated with sales manager and customer service to schedule deliveries for new clients.
• Resolved customer issues with missing products and account payment status to maintain satisfaction.
• Analyzed customer needs and Jessicaet trends to create Jessicaeting plans.
• Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
• Implemented sales strategy and Jessicaeting plan to maximize revenue opportunities.
• Analyzed personal performance to take action to achieve sales goals set forth by senior management.
• Worked directly with multiple vendors to guarantee fulfillment and delivery of customers' orders.
• Established professional business relations through integrity and mutual respect.
• Established point of contact for wholesale accounts from initial meeting and training to ongoing support.
• Administered monthly sales reports, monitoring sales growth and assessments.
• Reported to directors and senior management on sales, revenue and prospecting.
• Exhibited outstanding presentation skills to articulate benefits of wholesale products and services.
• Built and cultivated mutually beneficial relationships by initiating communications and identifying opportunities.
• Supported various management staff members with sales and administrative tasks.

Anticipated and calculated need for wholesale demand 14 days out.

• Acted as liaison between Director and company to achieve mutual satisfaction.
• Identified financial solutions in order to adeptly resolve partners' needs and drive customer appreciation.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Answered questions about current promotions and resolved issues according to store policies.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
• Used product knowledge to suggest items to match client needs.
• Cross-sold products to boost overall sales purchases.
• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Stocked and cleaned shelves while maintaining neat and orderly store.
• Responded to customer questions about products and services.
• Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Greeted and assisted customers in locating items and completing purchases.
• Managed cash register operations using POS system and processed sales and returns.
• Prepared products by adding tags and readying pallets for restocking.
• Greeted customers upon entrance and handled cash and credit transactions.
• Put new merchandise on shelves and racks in attractive arrangements.
• Assessed conflicts and identified solutions for clients promptly.
• Assisted in ringing up sales at registers and bagging merchandise.
• Helped customers select products best fitting personal needs.
• Removed expired and overripe items to provide freshest options and eliminate health risks.
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Engaged shoppers, providing assistance and information on merchandise and product features.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Assessed floor displays to restock merchandise.
• Built customer loyalty by engaging with and identifying product needs of customers.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Received and processed cash and credit payments for in-store purchases.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Recommended merchandise to customers based on needs and preferences.
• Assisted customers with product, promotion and policy information.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Operated cash registers, scanners and computers to itemize and total customer purchases.
• Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
• Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
• Maintained and organized store displays to enhance product visibility and expedite product location activities.
• Educated customers on product and service offerings.
• Processed payments and bagged items for customer check out.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Provided in-depth information on product features so customers could make educated buying decisions.
• Supported managers with organizing store and showcasing new items in eye-catching displays.
• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
• Maintained front check out area to keep traffic flows running smoothly and efficiently.
• Pushed carts and loaded customer purchases into vehicles.
• Managed deposits, financial transactions and business inventory.
• Received and submitted payments and returns with accuracy and efficiency.
• Updated pricing and sales signs to promote merchandise.