department lead resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated experienced and knowledgeable, driven to cultivate strong team relationships and lead teachers to become more effective instructors.

  • Team development
  • Classroom management
  • Staff training
  • Student evaluations
  • Promotions expertise
  • Inventory coordination
  • Reporting
  • Administrative management
  • Merchandising understanding
  • Prioritization skills
  • Supply and inventory management
  • Vendor management
  • Retail
  • QC
  • Staff development
  • Rules and regulations
  • Order processing
Department Lead, 02/1982 to 11/2019
Dover CorporationNovi, MI,
  • Managed effective stock rotation and inventory placement.
  • Oversaw department schedule, projects and quality standards.
  • Put together special displays and coached employees on latest promotions.
  • Supervised team of [Number] [Job Title]s in [Type] department during manager's absence.
  • Utilized pre-determined corporate plans to merchandise new products.
  • Conveyed information about changes to classrooms, operational updates and problem resolutions as chair for department meetings.
  • Reviewed submitted resource requests and purchase proposals and submitted to leadership based on need.
  • Completed training, read current publications and attended conferences to stay up to date on changes in education.
  • Updated required documentation according to federal, state and school guidelines.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Handled shift overstock, restocking and inventory control.
  • Balanced workloads to meet targets without overtaxing employees.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Oversaw storewide merchandising benchJessicas to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
Customer Service Manager, 02/1982 to 11/2019
Rentokil InitialOrlando, FL,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Vendor Receiving/Wholesale Sales Representative, 02/1982 to 11/2019
Cox Communications IncDestin, FL,
  • Collaborated with sales manager and customer service to schedule deliveries for new clients.
  • Resolved customer issues with missing products and account payment status to maintain satisfaction.
  • Analyzed customer needs and Jessicaet trends to create Jessicaeting plans.
  • Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
  • Implemented sales strategy and Jessicaeting plan to maximize revenue opportunities.
  • Analyzed personal performance to take action to achieve sales goals set forth by senior management.
  • Worked directly with multiple vendors to guarantee fulfillment and delivery of customers' orders.
  • Established professional business relations through integrity and mutual respect.
  • Established point of contact for wholesale accounts from initial meeting and training to ongoing support.
  • Administered monthly sales reports, monitoring sales growth and assessments.
  • Reported to directors and senior management on sales, revenue and prospecting.
  • Exhibited outstanding presentation skills to articulate benefits of wholesale products and services.
  • Built and cultivated mutually beneficial relationships by initiating communications and identifying opportunities.
  • Supported various management staff members with sales and administrative tasks.

Anticipated and calculated need for wholesale demand 14 days out.

  • Acted as liaison between Director and company to achieve mutual satisfaction.
  • Identified financial solutions in order to adeptly resolve partners' needs and drive customer appreciation.
Retail Sales Associate, 02/1982 to 11/2019
Kroger's GroceryCity, STATE,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Used product knowledge to suggest items to match client needs.
  • Cross-sold products to boost overall sales purchases.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted and assisted customers in locating items and completing purchases.
  • Managed cash register operations using POS system and processed sales and returns.
  • Prepared products by adding tags and readying pallets for restocking.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Assessed conflicts and identified solutions for clients promptly.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Helped customers select products best fitting personal needs.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assessed floor displays to restock merchandise.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Received and processed cash and credit payments for in-store purchases.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Recommended merchandise to customers based on needs and preferences.
  • Assisted customers with product, promotion and policy information.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Educated customers on product and service offerings.
  • Processed payments and bagged items for customer check out.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Pushed carts and loaded customer purchases into vehicles.
  • Managed deposits, financial transactions and business inventory.
  • Received and submitted payments and returns with accuracy and efficiency.
  • Updated pricing and sales signs to promote merchandise.
Education and Training
Associate of Science: Computer Science And Programming, Expected in 03/1991
Computer Learning Center - Anaheim, CA,
High School Diploma: , Expected in 06/1979
St Paul High School - Santa Fe Springs, CA
  • Honor Roll 1976,1978,1979
  • Treasury ASB Member
  • [Number] GPA

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Resume Overview

School Attended

  • Computer Learning Center
  • St Paul High School

Job Titles Held:

  • Department Lead
  • Customer Service Manager
  • Vendor Receiving/Wholesale Sales Representative
  • Retail Sales Associate


  • Associate of Science
  • High School Diploma

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