Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-oriented Department Lead enthusiastic about improving service quality, team efficiency and bottom-line profitability. First-rate team, schedule and project manager with exceptional communication and planning abilities. Prepared to leverage Number years of experience to take on challenging new position at Company Name.

Natural leader and experienced Job Title versed in Area of expertise and Area of expertise. Possessing strong Skill and Skill abilities.

Results-oriented Job title bringing Number years' experience in teaching. Strategic and decisive leader with excellent problem solving and communication skills.

Experienced Department Lead proficient in Industry with Number-year record of success. Talented trainer, project manager and problem-solver. Ready to apply diverse operations knowledge and experience to dynamic new role with a growing company.

Versatile Department Lead skilled in Area of expertise and Area of expertise honed across Number years of Industry experience. Addresses competing priorities while maintaining efficient workflow and task delegation.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

  • Team Training
  • Organizational abilities
  • Promotions understanding
  • Verbal and written communication
  • Multitasking strength
  • Customer Relations
  • Recordkeeping
  • Process implementation
Work History
08/2014 to 10/2020
Department Lead L.L. Bean, Inc. Burlington, VT,
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Implemented corporate planograms for new department products.
  • Set up displays and trained employees on current promotions.
  • Oversaw efficient inventory stocking and supply rotation.

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  • Maintained current industry knowledge by reading publications, attending conferences and completing training.
02/1979 to 12/2008
Store Manager Tire Kingdom Neptune Beach, FL,
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Created work schedules according to sales volume and number of employees.
  • Led Type quality-assurance projects and enhanced productivity, realizing Number% increase in profits.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
  • Increased profits through effective Type training and troubleshooting profit loss areas.
  • Oversaw daily operations of Type start-up, including staffing and training, Type compliance, inventory control and financial functions.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Boosted sales by Number% by effectively cultivating customer rapport and delivering superior customer service.
  • Boosted revenue by $Number by developing and deploying strategies to effectively improve operations.
  • Maintained proper product levels and inventory controls for Type merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Planned budgets and authorized payments and merchandise returns.
  • Kept inventories accurate with daily cycle counts and Timeframe audits to identify and resolve variances.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw and improved Product or Service deliveries worth over $Amount per year through efficient coordination of daily operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented new Type process and identified poor work habits to improve effectiveness.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed Number Job Titles successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates on product knowledge by using Type training tools.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Completed Timeframe profit and loss performance reports.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.

+ Edit or add your own

01/2009 to 04/2014
Department Lead Leggett & Platt, Incorporated Wilmington, NC,
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Handled number calls per timeframe to address customer inquiries and concerns.
  • Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Developed team communications and information for meetings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Improved type through consistent hard work and dedication to project or department or task or customer.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Carried out day-day-day duties accurately and efficiently.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered product or service to customer locations within specific timeframes.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Expected in 06/1972
High School Diploma :
Seminole High School - Sanford, FL

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