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Department Lead Resume Example

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DEPARTMENT LEAD
Professional Summary

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Dedicated customer service associates committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Enthusiastic Phlebotomist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Venipuncture and training in bedside manners. Motivated to learn, grow and excel in health care.

Skills
  • Multitasking strength
  • Team Training
  • Inbound and Outbound Calling
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Customer Complaint Resolution
  • Cash Register Operation
  • Visual Displays
  • Sorting and labeling
  • Patient confidentiality
  • Infection Control
  • Time management
  • Team Training
  • Organizational abilities
  • Verbal and written communication
  • Recordkeeping
  • Call Forwarding
  • Telephone etiquette
  • Sensitive Information Handling
  • Word processing
  • Problem-solving skills
  • Supervision
  • Phlebotomy knowledge
  • Phlebotomy procedures
  • Venipuncture
  • Problem resolution
Work History
Department Lead | The Fort - Lincoln, NE08/2016 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in computer to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
Customer Service Representative | Kmart - New Windsor, NY10/2014 - 06/2016
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Greeted customers and directed to requested products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
Team Member | Rita's Italian Ice - New Windsor, NY01/2012 - 01/2016
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
  • Operated cash register, taking payments and issuing receipts.
  • Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
  • Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Maintained cleanliness and organization in all areas of establishment.
  • Monitored amounts of all ice cream flavors and replaced when depleted.
  • Offered samples of new ice cream flavors to customers.
  • Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
  • Delivered orders to customers at tables, acting promptly after ice cream was scooped to avoid melting.
  • Regularly cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Greeted incoming customers and provided friendly customer service.
  • Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
  • Carried out cash and card transactions with accuracy.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
Education
Seton Home Study School - Front Royal, VA05/2014High School Diploma
Dutchess Community College - Poughkeepsie, NY08/2014
Phlebotomy Training course

Completed a Phlebotomy Training course through Bryan College of Health Sciences.

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Resume Overview

Companies Worked For:

  • The Fort
  • Kmart
  • Rita's Italian Ice

School Attended

  • Seton Home Study School
  • Dutchess Community College

Job Titles Held:

  • Department Lead
  • Customer Service Representative
  • Team Member

Degrees

  • High School Diploma

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