LiveCareer-Resume

department lead resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Personal and dedicated hard-worker with excellent multitasking, organizational, and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Solid team player with upbeat, positive attitude. Familiar with Customer Service relating to the Retail and Food Industry. Easily adaptable to learning new processes and procedures.

Skills
  • Excellant Customer Service
  • Calm and Professional Under Pressure
  • Courteous Demeanor
  • Problem-Solving Abilities
  • Adaptive Team Player
  • Time Management Skills
  • Technologically Savvy
  • Sales Expertise
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Understanding and Ensuring Customer Needs
  • Product Labeling
  • Display Assembly
  • Heavy Lifting
  • Loading and Unloading
  • Staff Training
  • Stocking and Replenishing
  • Attention to Detail
  • Proper Execution of Blueprints
Experience
03/2017 to 10/2017
Department Lead Dover Corporation Chesterfield, VA,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and provided store information.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions and offered product advice.
  • Discounted purchases by scanning and redeeming coupons.
  • Worked closely with front-end staff to assist customers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Read plans, instructions or specifications to determine work activities.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Used personal knowledge and abilities to execute blueprints
03/2016 to 03/2017
Delivery Driver Bite Squad Tampa, FL,
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed variety of duties related to food service.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Operated cash register to process cash, check and credit card transactions.
  • Analyzed customer address to determine best route for timely delivery.
  • Collected tips from customers through hands-free electronic methods.
  • Documented time of delivery to record completion of order.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Maintained vehicle according to company and state safety requirements.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Offered customers information about restaurant menu items or special promotions.
  • Navigated local streets and highways with ease using GPS system.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Resolved customers' complaints regarding products or services.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Collected money, provided change and recorded transactions on receipts.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Closed store each night and performed all closing activities, including deep cleaning.
09/2015 to 03/2016
Delivery Driver Bite Squad Waianae, HI,
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed variety of duties related to food service.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Operated cash register to process cash, check and credit card transactions.
  • Analyzed customer address to determine best route for timely delivery.
  • Collected tips from customers through hands-free electronic methods.
  • Documented time of delivery to record completion of order.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Maintained vehicle according to company and state safety requirements.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Offered customers information about restaurant menu items or special promotions.
  • Navigated local streets and highways with ease using GPS system.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Resolved customers' complaints regarding products or services.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Collected money, provided change and recorded transactions on receipts.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Closed store each night and performed all closing activities, including deep cleaning.
09/2013 to 09/2015
Server Sage Hospitality Resources, Llp Cleveland, OH,
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Stocked service areas with supplies during slow periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Closed restaurant regularly, performing all included cleaning duties.
Education and Training
Expected in 09/2014 to to
GED:
Lexington 1 Adult Education - Lexington, SC,
GPA:

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Resume Overview

School Attended

  • Lexington 1 Adult Education

Job Titles Held:

  • Department Lead
  • Delivery Driver
  • Delivery Driver
  • Server

Degrees

  • GED

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