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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Insightful Clinic Manager with 16 years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and day to day operations.

Skills
  • Friendly, positive attitude
  • Organizational skills
  • Collaboration
  • Conflict resolution
  • Training and development
  • Exemplary communication
  • Insurance background
  • Multitasking
  • Training & Development
  • Customer service
  • Policies and procedures
  • Employee retention strategies
Education and Training
University of Phoenix Phoenix, AZ, Expected in 05/2021 MBA : Business Administration - GPA :
California State University of Monterey Bay (CSUMB) Seaside, CA, Expected in 05/2017 Bachelor of Science : Management and International Business - GPA :
Hartnell Community College Salinas, CA, Expected in 05/2015 Associate of Science : Business Administration in Business Administration - GPA :
Hartnell Community College Salinas, CA, Expected in 05/2015 Associate of Arts : Liberal Arts Emphasis, Psychology - GPA :
Certifications

May 2021 to May 2023 CPR Certification

May 2021 to May 2023 Registered Dental Assistant

Experience
University Of Minnesota - Dental Clinic Manager
Minneapolis, MN, 06/2020 - Current
  • Managed day to day operations and clinical projects, including setting targets and performance standards in accordance with budget.
  • Coordinated Dental Providers and Clinic Staff schedules.
  • Supervised clinical staff, delivering consistent coaching and mentoring to improve job efficiency.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Recruited and hired intelligent clinical staff to bolster skills set of already talented team.
  • Resolved conflicts promptly among employees to keep workflows on task.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Coordinated and document staff trainings, continuing education and staff meetings.
  • Maintained all medical protocols and provide updates when necessary.
  • Purchased supplies, medications and equipment.
  • Follow all safety procedures and report unsafe conditions.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
University Of Minnesota - Dental Clinic Manager
Minneapolis, MN, 04/2018 - 06/2020
  • Managed day to day operations and clinical projects, including setting targets and performance standards in accordance with budget.
  • Coordinated Dental Providers and Clinic Staff schedules.
  • Supervised clinical staff, delivering consistent coaching and mentoring to improve job efficiency.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Recruited and hired intelligent clinical staff to bolster skills set of already talented team.
  • Resolved conflicts promptly among employees to keep workflows on task.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Coordinated and document staff trainings, continuing education and staff meetings.
  • Maintained all medical protocols and provide updates when necessary.
  • Purchased supplies, medications and equipment.
  • Follow all safety procedures and report unsafe conditions.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Central Coast Pediatric Dental Group - Office Manager/Registered Dental Assistant
City, STATE, 12/1999 - 04/2018
  • Supervised 32- 40 employees.
  • Oversaw day-to-day office operations
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Trained and mentored clinical and administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Engaged in oversight of all billing for Medical, PPO insurances, and HMO insurances.
  • Processed accounts receivables, account aging, and collections.
  • Completed worker's compensation documents disability and supplemental insurance forms.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Met monthly production and collection goals.
Kevin MC Williams D.D.S - Receptionist/ Dental Assistant
City, STATE, 12/1996 - 12/1998
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Scheduled and confirmed appointments.
  • Answered telephones and directed calls to appropriate staff members.

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Resume Overview

School Attended

  • University of Phoenix
  • California State University of Monterey Bay (CSUMB)
  • Hartnell Community College
  • Hartnell Community College

Job Titles Held:

  • Dental Clinic Manager
  • Dental Clinic Manager
  • Office Manager/Registered Dental Assistant
  • Receptionist/ Dental Assistant

Degrees

  • MBA
  • Bachelor of Science
  • Associate of Science
  • Associate of Arts

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