Dental Clinic Manager Resume Example Company Name

LourdesInfante

Summary

Insightful Clinic Manager with 16 years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and day to day operations.

Skills

Friendly, positive attitude
Organizational skills
Collaboration
Conflict resolution
Training and development
Exemplary communication

Insurance background
Multitasking
Training & Development
Customer service
Policies and procedures
Employee retention strategies

Experience

Dental Clinic Manager
City, StateCompany Name/Jul 2020 to Current

Managed day to day operations and clinical projects, including setting targets and performance standards in accordance with budget.
Coordinated Dental Providers and Clinic Staff schedules.
Supervised clinical staff, delivering consistent coaching and mentoring to improve job efficiency.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Recruited and hired intelligent clinical staff to bolster skills set of already talented team.
Resolved conflicts promptly among employees to keep workflows on task.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Coordinated and document staff trainings, continuing education and staff meetings.
Maintained all medical protocols and provide updates when necessary.
Purchased supplies, medications and equipment.
Follow all safety procedures and report unsafe conditions.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Dental Clinic Manager
City, StateCompany Name/Apr 2018 to Jul 2020

Managed day to day operations and clinical projects, including setting targets and performance standards in accordance with budget.
Coordinated Dental Providers and Clinic Staff schedules.
Supervised clinical staff, delivering consistent coaching and mentoring to improve job efficiency.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Recruited and hired intelligent clinical staff to bolster skills set of already talented team.
Resolved conflicts promptly among employees to keep workflows on task.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Coordinated and document staff trainings, continuing education and staff meetings.
Maintained all medical protocols and provide updates when necessary.
Purchased supplies, medications and equipment.
Follow all safety procedures and report unsafe conditions.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Office Manager/Registered Dental Assistant
City, StateCompany Name/Dec 1999 to Apr 2018

Supervised 32- 40 employees.
Oversaw day-to-day office operations
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Trained and mentored clinical and administrative staff members in company policies, daily task execution and industry best practices.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Engaged in oversight of all billing for Medical, PPO insurances, and HMO insurances.
Processed accounts receivables, account aging, and collections.
Completed worker's compensation documents disability and supplemental insurance forms.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Met monthly production and collection goals.

Receptionist/ Dental Assistant
City, StateCompany Name/Jan 1997 to Jan 1999

Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
Performed insurance verification, pre-certification and pre-authorization.
Scheduled and confirmed appointments.
Answered telephones and directed calls to appropriate staff members.

Education and Training

MBA: Business AdministrationUniversity of PhoenixMay 2021City

Bachelor of Science: Management and International BusinessCalifornia State University of Monterey Bay (CSUMB)May 2017City

Associate of Science: Business Administration in Business AdministrationHartnell Community CollegeMay 2015City

Associate of Arts: Liberal Arts Emphasis, PsychologyHartnell Community CollegeMay 2015City

Certifications

May 2021 to May 2023 CPR Certification

May 2021 to May 2023 Registered Dental Assistant

Resume Overview

School Attended

University of Phoenix
California State University of Monterey Bay (CSUMB)
Hartnell Community College

Job Titles Held:

Dental Clinic Manager
Office Manager/Registered Dental Assistant
Receptionist/ Dental Assistant

Degrees

MBA : Business Administration
Bachelor of Science : Management and International Business
Associate of Science : Business Administration in Business Administration
Associate of Arts : Liberal Arts Emphasis, Psychology

Dental Clinic Manager Resume Example

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