Insightful Clinic Manager with 16 years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and day to day operations.
Skills
Friendly, positive attitude
Organizational skills
Collaboration
Conflict resolution
Training and development
Exemplary communication
Insurance background
Multitasking
Training & Development
Customer service
Policies and procedures
Employee retention strategies
Education and Training
University of PhoenixPhoenix, AZ, Expected in 05/2021 – –MBA:Business Administration - GPA:
California State University of Monterey Bay (CSUMB)Seaside, CA, Expected in 05/2017 – –Bachelor of Science:Management and International Business - GPA:
Hartnell Community CollegeSalinas, CA, Expected in 05/2015 – –Associate of Science:Business Administration in Business Administration - GPA:
Hartnell Community CollegeSalinas, CA, Expected in 05/2015 – –Associate of Arts:Liberal Arts Emphasis, Psychology - GPA:
Certifications
May 2021 to May 2023 CPR Certification
May 2021 to May 2023 Registered Dental Assistant
Experience
University Of Minnesota - Dental Clinic Manager Minneapolis, MN, 06/2020 - Current
Managed day to day operations and clinical projects, including setting targets and performance standards in accordance with budget.
Coordinated Dental Providers and Clinic Staff schedules.
Supervised clinical staff, delivering consistent coaching and mentoring to improve job efficiency.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Recruited and hired intelligent clinical staff to bolster skills set of already talented team.
Resolved conflicts promptly among employees to keep workflows on task.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Coordinated and document staff trainings, continuing education and staff meetings.
Maintained all medical protocols and provide updates when necessary.
Purchased supplies, medications and equipment.
Follow all safety procedures and report unsafe conditions.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
University Of Minnesota - Dental Clinic Manager Minneapolis, MN, 04/2018 - 06/2020
Managed day to day operations and clinical projects, including setting targets and performance standards in accordance with budget.
Coordinated Dental Providers and Clinic Staff schedules.
Supervised clinical staff, delivering consistent coaching and mentoring to improve job efficiency.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Recruited and hired intelligent clinical staff to bolster skills set of already talented team.
Resolved conflicts promptly among employees to keep workflows on task.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Coordinated and document staff trainings, continuing education and staff meetings.
Maintained all medical protocols and provide updates when necessary.
Purchased supplies, medications and equipment.
Follow all safety procedures and report unsafe conditions.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Central Coast Pediatric Dental Group - Office Manager/Registered Dental Assistant City, STATE, 12/1999 - 04/2018
Supervised 32- 40 employees.
Oversaw day-to-day office operations
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Trained and mentored clinical and administrative staff members in company policies, daily task execution and industry best practices.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Engaged in oversight of all billing for Medical, PPO insurances, and HMO insurances.
Processed accounts receivables, account aging, and collections.
Completed worker's compensation documents disability and supplemental insurance forms.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Met monthly production and collection goals.
Kevin MC Williams D.D.S - Receptionist/ Dental Assistant City, STATE, 12/1996 - 12/1998
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
Performed insurance verification, pre-certification and pre-authorization.
Scheduled and confirmed appointments.
Answered telephones and directed calls to appropriate staff members.
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School Attended
University of Phoenix
California State University of Monterey Bay (CSUMB)
