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dental assistant front desk administrator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated worker with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Communicative worker with 8 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Skills
  • Administrative Skills
  • Conflict Management
  • Problem-Solving Skills
  • Patient Relationship Management
  • Creating Treatment Plans
  • Writing Client Reports
  • Emergency Management
  • Crisis Intervention
  • Documentation Skills
  • Scheduling
  • Meeting Preparation
  • Business Administration
  • Organization and Efficiency
  • Office Administration
  • Multitasking and Prioritization
  • Documentation and Reporting
  • Time Management
  • Data Entry
  • Administrative Support
  • Database Administration
  • Tech-Savvy
  • Positive and Professional
  • Mail Handling
  • Strategic Planning
  • PC Proficient
  • Service-Oriented Mindset
  • Patient Education
  • Complex Problem-solver
  • Strong Writing and Verbal Skills
  • Patient Counseling
Experience
Dental Assistant /Front Desk Administrator, 10/2017 - Current
Concord Hospitality Lutz, FL,
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Checked office stock to determine supply levels and maintain inventory.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Answered and managed incoming calls and emails.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Childcare Worker, 05/2014 - 03/2016
City Of Lafayette Co Lafayette, CO,
  • Enforced rules to teach good manners and maintain safe environment.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Assisted children in development of social, communication and problem-solving skills.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Voluntary Worker, -
The Kids Factory , STATE,
  • Set up tables and chairs and unloaded equipment for various day to day clients
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Processed, organized and conducted inventory
  • Answered phone calls and replied to inquiries or directed caller to appropriate personnel.
  • Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
Education and Training
Expanded Function Dental Assistant : , Expected in 08/2016
-
Fortis College - Landover, MD,
GPA:
Status -
High School Diploma: , Expected in 05/2014
-
Eleanor Roosevelt High School - Greenbelt, MD
GPA:
Status -
Certifications
  • HIPPA certified
  • CPR certified
  • Licensed dental assistant - 2016
,

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Resume Overview

School Attended

  • Fortis College
  • Eleanor Roosevelt High School

Job Titles Held:

  • Dental Assistant /Front Desk Administrator
  • Childcare Worker
  • Voluntary Worker

Degrees

  • Expanded Function Dental Assistant
  • High School Diploma

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