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Delivery Puller Service Desk resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 5 years client interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven Assistant Store Manager with proven ability to establish rapport with clients.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
Educational Background
Okeechobee High School Paramount Academy (CNA) Ft Pierce, Florida Expected in 2008 Diploma : Certified Nursing Assistant (CNA) - GPA :
Okeechobee High School Okeechobee, Florida Expected in 2005 High School Diploma : General Studies - GPA :
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
San Francisco Goodwill - Delivery Puller/Service Desk
Bayview, ID, 2016 - Current
  • Responsible for loading orders onto trucks, Delivering orders to the appropriate location and unloading orders.
  • Familiar with the products, product location and store layout to provide the most efficient and highest quality service to our customers.
  • Driving through the communities that surround our stores, uphold The Home Depot's core values and project a positive image to the residents of these communities.
  • Maintain a high level of professionalism and following The Home Depot's safety policies and procedures are critical to performing the duties of this role.
  • Can be described as dependable A high attention to detail and show ethics and integrity in their work.
  • A high level or self-control and are tolerant to minor daily stressors.
  • Effectively cooperate with customers and associates.
  • Value relationships with others and supportive of work environment.
  • Assist customers with returns, purchasing store protection plans and service packages.
  • Scheduling in-home services via online interface.
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
  • Assist with new employee training including store policies, services, financing options and register operations.
Circle K Stores, Inc. - Sales Associate
Bushnell, FL, 10/2015 - 2016
  • Report to work promptly, neatly groomed and in complete uniform Politely Greet, Thank, and Solicit repeat business from EVERY customer Suggestive sell appropriate products and services as often as possible Notify customers of current and coming promotions Enter all sales in the register at the time of sale Have receipt for products purchased from the store in plain view of station management Make timely and appropriate safe drops Keep work area neat, clean, and organized Restock all sections of the store according to the plan-o-gram when you are not attending to customers or cleaning Maintain cleanliness of all areas of the store including but not limited to snack bars, equipment, restrooms, inventory, transaction area, cold vault, back room, etc Clean and stock restrooms as needed during and at the end of each shift Prepare shift checkout report accurately Maintain exterior cleanliness including but not limited to landscaping, parking lot, pump island, pumps, trash cans island pads, building perimeter, windows, and any other components of the marketing facility Practice safety and security at all times when on duty and report accidents or incidents to the manager Be knowledgeable of company policies and abide by them Never leave your station unattended Miscellaneous duties as assigned.
Texaco Service Station - Asst Store Manager
City, STATE, 2013 - 10/2015
  • Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
  • Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
  • Promotes sales by demonstrating merchandise and products to customers.
  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
Skills

Cash handling, Professional and friendly, Careful and active listener, Multi-tasking, Shipping and receiving,10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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Resume Overview

School Attended

  • Okeechobee High School Paramount Academy (CNA)
  • Okeechobee High School

Job Titles Held:

  • Delivery Puller/Service Desk
  • Sales Associate
  • Asst Store Manager

Degrees

  • Diploma
  • High School Diploma

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