delivery lead resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Highly experienced, passionate and motivated professional with a proven track record of delivering commercially successful products for businesses on digital platforms across media and healthcare. Experience operating in both agile and lean environments within world-class organizations. Ability to lead projects from concept to completion through requirements gathering, investment justification, software development, competitive positioning, commercialization and launch.

  • Requirements gathering
  • Scope development
  • Risk analysis
  • Scrum methodology
  • Budget administration
  • Team building
  • Team management
  • Communications
05/2019 to 06/2020
Delivery Lead Accenture Trenton, NJ,
  • Lead scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups) for the Easy Access program team. This team was consisted of operational leads from Revenue Assurance, OPG physicians group and the Ohio Health digital team (Product Owners) and delivery project managers for each group. The focus of this role was educate the team on backlog grooming and rolling prioritization as well as coaching the team on sprint planning and work estimation.
  • Work with program leadership team to work cross functionally with other departments to utilize specific resources in teams and set realistic goals (ie create POD delivery teams with business objectives).
  • Lead Human Centered design initiatives through empathy, discovery, problem identification and prototyping. Prototypes that were validated and approved by program exec team were added to the appropriate POD backlog.
  • Using insights gained from the HCD process, formulate the product roadmap and set product requirements in collaboration with the digital teams.
  • Set up the structure for communication and collaboration between all internal and external program stakeholders. Sprint demos, sponsor governance reviews and program status reports were utilized to ensure all stakeholders stayed well informed.
  • Lead the full SDLC for two transformation initiatives focused on referral automation and building capabilities for patient notification and reminders. KPIs were focused on reducing manual intervention/ errors and personalizing the communication experience for Ohio Health patients.
05/2017 to 05/2019
Product Manager Motorola Solutions Colorado, TX,
  • Acted as the product owner and scrum master for the mobile development team. This team consisted of nine full stack developers, one designer, one UX lead and a QA engineer. Responsible for team agility, effectiveness, and productivity. In a six month time frame the team went from releasing once a quarter to once every 28 days. Defect management and operational stability were also improved through the implementation of automated test driven development. Created one release cycle for apps by rebuilding them on React Native.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Managed an average of 9 epics in parallel at any given point in time.
  • Performed product backlog management and prioritization with mobile team on a bi weekly basis ensuring that the appropriate amount of work was planned in advance for 4 sprints (2 months).
  • Increased penetration of mobile customer base to 11 % of total digital traffic (2017) to 32% (2019).
  • Developed product vision and worked with solution architects and marketing to build products. Managed timelines, resources, budgets, risks and scope with the enterprise project management office. Responsible for the utilization of a $ 1.2 million budget for the build of IOS and Android apps and build of a custom CMS integration.
09/2012 to 06/2016
Product Manager Motorola Solutions Fishers, IN,
  • Proactively guide product portfolio and investment decisions to create a minimum viable product and long term platform strategy for Channel 9 digital applications in the Australian video streaming market
  • Align program delivery, feature sets and platform capabilities to business objectives for the 9Now product (profitability and market penetration) using agile methodologies and third party vendor engagement where appropriate
  • Advise on video cloud strategy and the implementation of AWS S3 and Cloudfront for content storage and monetization
  • Lead multi- functional team including UX leads, designers, developers and digital content producers for the implementation of the 9Now brand across smart TVs, gaming consoles and HBBTV devices
  • Assisted with device specific 9Now VOD editorial content strategy and rollout across target consumer devices in conjunction with internal, Google Play and Apple Store editorial teams
  • Responsible for driving audience numbers and revenue outcomes across all aforementioned applications
  • Developed and managed a prioritized roadmap to address media buyer client needs and accelerate growth of 9Now’s advertisement funded business
Education and Training
Expected in 01/2009 to to
MBA: Marketing
Curtin University of Technology - Perth Austalia,
Expected in 01/2003 to to
Bachelor of Commerce: Bachelor of Commerce
Curtin University of Technology - Perth Australia,
Expected in 01/2013 to to
Scrum Master:
Scrum Alliance - Sydney Australia,

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Resume Overview

School Attended

  • Curtin University of Technology
  • Curtin University of Technology
  • Scrum Alliance

Job Titles Held:

  • Delivery Lead
  • Product Manager
  • Product Manager


  • MBA
  • Bachelor of Commerce
  • Scrum Master

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