Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Food running
POS system operation
Computer skills
Beverage assembly
Safe food handling
Area management
Bookkeeping
Guest flow management
Consultative techniques
Upselling strategies
Test drives
Professional demeanor
Persuasive communication style
Negotiations strength
Training and development
Product organization
Staff development
Quality standards adherence
Organization
Order picking
Team building
Staff training
Aftermarket products
Pre-owned vehicles
Team collaboration
Registration requirements
Relationship building
Outgoing nature
Work History
05/2019 to CurrentDeli WorkerBreakthru Beverage Group | Boca Raton, FL,
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Opened new inventory and rotated stock by dates to maintain freshness.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Trained 5 new members of Deli service team.
03/2020 to 09/2020Sales AssociatePrestonwood Baptist Church Inc | Plano, TX,
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Made car recommendations based on preferences and outlined benefits of each car option.
Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
Demonstrated car technology options and available amenities and upgrades for each model.
Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
Accompanied customers and demonstrated performance features on test drives.
Coordinated repair and service appointments for established customers.
Located desired vehicles at auctions and other dealerships.
Met customers on lot and in showroom to discuss available vehicles and options.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Resolved customer concerns regarding loan financing and warranties.
Responded to customer enquiries via telephone and email.
Cross-trained existing employees to maximize team agility and performance.
Delivered feedback to decision-makers regarding employee performance and training needs.
11/2017 to 01/2019Barista CashierTarget | City, STATE,
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Created over 10 drinks in average shifts with consistently positive customer satisfaction scores.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every chance I could get.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Had the title Barista Trainer and helped teach all the green beans how to take orders and make drinks effectively
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Used downtime between customer orders to fulfill other guest services, including drink refills and order corrections.
Checked inventory and selected products from specific locations based upon customer orders and availability.
07/2015 to 10/2018Host/server/cook/busserMellow Mushroom | City, STATE,
Planned and executed guest parties by organizing menus, spaces and special requests.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took information about guests’ party size, led to seating, offered menus and any other help needed.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Expected in 2017High School Diploma | Colleyville Heritage High School, Colleyville, TXGPA:
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