Versatile manager trained in culinary, grocery and office management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of customer service and restaurant day to day operations and an unsurpassed work ethic. I would like to secure a position in a well branded company that shows integrity and honesty to their employees as well as deliver an incredible sense of customer service to each and every client.
Office equipment: Copy/fax/phones/scanner/blueprint printers/Typing 45wpm/Phone etiquette/Customer service relations
Handyman skills: plumbing, electrical, drywall, landscaping
Computers: Microsoft Windows/Word/Publisher/Excel/PowerPoint
Customer service skills ranked in the top five companies in America: Trader Joes and Teds Montana Grill.Manual pallet jack operation
Excellent customer service
Accurate cash handling
Extensive Wine, cheese, fish, produce, meat and deli meat knowledge.
Implemented a new product inventory tracking system which reduced monthly food costs by 33%. Recognized by peers and management for going above and beyond normal job functions.Reorganized grocery store merchandise and displays, increasing output by 45%. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Executed daily production lists and goals. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.
Delegated tasks to team members to optimize productivity.Handled products and equipment in accordance with safety and sanitation guidelines.Fulfilled special order requests, including special occasion cakes and party platters.Handled resets according to schedule, including deleted and new merchandise.Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.Suggested additional items and offered samples of weekly promotional items to increase store sales.Praised by management for being a fast and efficient worker, requiring little supervision.Sliced, served and packaged specialty meats, salads and cheeses.Served shoppers in a prompt, courteous and friendly manner.Stocked meat cases.Broke down heavy pallet loads of cases, boxes and bags.Arranged and stocked department displays.Gave every customer immediate and undivided attention.Offered product recommendations when appropriate.Complied with health and sanitation practices and procedures.Stocked, priced, front-faced and rotated merchandise.
Interviewed, hired and trained new team members.Delegated tasks to team members to optimize productivity.Supervised 20 employees per shift.Handled products and equipment in accordance with safety and sanitation guidelines.Directed and managed all functions of the dairy, frozen, produce and bakery departments.Conducted price checks for cashiers and service clerks.Handled resets according to schedule, including deleted and new merchandise.Ordered and shelved weekly sale items for customers.Built attractive holiday and seasonal displays for merchandising program.Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.Checked out customers and bagged items quickly.Safely operated manual and electric pallet jacks.Suggested additional items and offered samples of weekly promotional items to increase store sales.Evaluated department conditions and operations to determine strengths and areas for improvement.Broke down heavy pallet loads of cases, boxes and bags.Provided performance feedback and coached employees with setting quarterly goals.Emphasized fast, friendly customer service.Gave every customer immediate and undivided attention.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.Assisted in restraining violent and unruly inmates.Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.Safely transported inmates to and from work sites.Conducted internal security checks and distributed meals.
Major in Travel and Tourism Minor in Culinary
Coursework in Business, Restaurant and Hotel Management
Basic Vocational Certificate: Culinary Management
Customer service, computers, scanner, phones, fax, financial, Law Enforcement, Merchandising, Excel, PowerPoint, Publisher, Microsoft Windows, Word, Office equipment, plumbing, printers, Receiving, Shipping, recording, pallet jacks, fork lifts, meat slicers, all kitchen restaurant equipment, private investigator certification, CPR.
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