Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Looking to slow down and finish my High school degree so that i can continue my education in a different field of work.
Skills
Catering services
Cost reductions
Team direction
Staff training
Customer outreach
Active listening
Reliable and trustworthy
Decision-making
Conflict resolution
Time management
Collaboration
Education and Training
Quest Educational ProgramsFreemont Public Schools, Expected in ā āHigh School Diploma: - GPA:
Experience
Basha's - Deli Manager Cottonwood, , 04/2019 - 04/2021
Identified appropriate solutions to minimize issues and quickly solve problems.
Hired, trained, supervised and motivated team of 8 retail professionals to provide knowledgeable and fast service to every guest
Determined complete order accuracy by examining merchandise to verify price and quantity.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Delegated tasks to employees based upon individual strengths and experience in Deli.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Researched out-of-stock items to find additional inventory in other store locations.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Controlled portion sizes and garnishing for optimal cost controls.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Created effective marketing promotions to improve business.
Walgreens - Store Manager Marrero, LA, 02/2017 - 08/2018
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Corrected operational discrepancies by developing and executing process improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw POS operations and cash management to reduce errors.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Managed inventory tracking and physical inventory counts to minimize loss.
Strengthened work flow productivity by hiring, managing and developing top talent.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Coached and developed store associates through formal and informal interactions.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Promoted and supported strong relationships with local community organizations in surrounding area.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Assessed, optimized and elevated operations to target current and expected demands.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
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