A flexible and energetic manager seeks a role as a [Job Title]. Extensive restaurant and food service experience.Unwavering customer focus, more than 10 years of experience in management/ supervisory positions, self- driven leader with a passion for hospitality and customer service excellence, Offer blended skills in leadership and creativity. Thrive on learning new skills and aspire to advancing both personally and professionally. Feel comfortable starting at a management level or entry level and working my way to the top. Excel in a fast paced work environment and feel equal importance in building strong relationships with co-workers as well as with our cherished guests. CORE COMPETENCIES Leadership- The ability to take charge, delegate tasks, keeps a cool head under pressure and exudes a positive disposition. Possess well-honed interpersonal and communication skills to drive and achieve results. Provide support, training and guidance to develop individuals' sense of worth and lead them to advance in their own careers. The ability to teach as well as be taught, Customer Relations- Passionate about consumer/customer behaviors, controlling internal customer experience factors and surveying external influences that drive customer satisfaction with employees and company, Seek to continuously better myself as well as employee performance to consistently deliver superior customer service. Operations Management-Multitask and manage a wide range of operational skills. Gather and analyze customer trends in spending to strategize the best way to increase profit. Meet and greet daily challenges head on keeping business running smoothly and in an optimum cost effective manner. Employee Training- Ongoing employee education to foster and encourage individual's to take pride in their accomplishments, commit to service excellence and cement an understanding of their contributions to company results.
*ave efficiently facilitated achieving a higher gross, in the first year, at each venture ive had the great oppertunity to be a part of.
*Outsourced all produce for three Restaurants. Asisting in keeping our P/L low.
Developed and maintained exceptional customer service standards.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Improved annual productivity by 60 percent in the first year after becoming managerCounseled and disciplined staff when necessary.
2 years at Dixie State College majoring in Psych and business
1 Semester at Salt Lake City community college- generalCourses in Hospitality and Restaurant ManagementCoursework in Business, Restaurant and Hotel ManagementCoursework in Sustainable Purchasing
I believe in leading by example. Treating others with respect and living with integrity. The opportunity to work hard is a blessing.
Thank You for your Consideration
administrative, billing, Cash register, clerical, closing, excellent communication, , clients, excellent customer service, , data entry, data base, filing, drawing, Inventory management, inventory, leadership, marketing, meetings, merchandising, organizing, profit and loss, Recruitment, retail management, safety, sales, Scheduling, schematics, phone etiquette, , Troubleshooting
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