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deli manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated manager with over 15 years of experience and record of success in customer service. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Cost reductions
  • Catering services
  • Team direction
  • Promotional planning
  • Staff training
  • Leadership development
  • Communication
  • Time management
Experience
Deli Manager, 06/2020 - 07/2021
Weis Markets, Inc. Rehoboth Beach, DE,
  • Managed team of 1 employees in high-volume deli doing more than $6,000 in business each week.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Assistant Manager, 11/2016 - 06/2020
Value City Furniture Catonsville, MD,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
Key Holder, 01/2014 - 11/2016
Richemont King Of Prussia, PA,
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervsie staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Opened and closed store 5 times per week by balancing cash drawers, preparing daily deposits and paperwork.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Counted and balanced registers.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Wrote and submitted reports.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Used Point of Sale register system to complete transactions.
Manager, 10/2014 - 03/2016
Urban Air Adventure Park Buffalo, NY,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Education and Training
GED: , Expected in 04/1995
-
Wadley High School - Wadley, AL,
GPA:
Status -

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Resume Overview

School Attended

  • Wadley High School

Job Titles Held:

  • Deli Manager
  • Assistant Manager
  • Key Holder
  • Manager

Degrees

  • GED

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