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Goal-focused retail professional knowledgeable about operating deli equipment in a safe manner. Successful at following to health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with a disciplined and efficient approach. Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Effective customer service with 12 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in product and service solutions. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of many tasks. Proven history of increasing customer satisfaction. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in all; regulations and procedures. Cheerful and upbeat worker with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Friendly and efficient worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer Service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
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- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Hired, trained, supervised and motivated team of 15 retail professionals to provide knowledgeable and fast service to every guest.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Delegated tasks to employees based upon individual strengths and experience in their own area of skills and education.
- Guided and supported 15 staff members to consistently achieve team and personal goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Guided and supported 15 staff members to consistently achieve team and personal goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 75% boost in revenues.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Monitored reservations to track incoming parties and special events.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Computed guest billings and posted charges to room accounts.
- Posted charges, updated accounts and issued bills to departing guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Responded to inquiries and room requests made online, by phone or email.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Managed customer complaints and rectified issues to complete satisfaction.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Set guest and group reservations and processed check-ins and check-outs.
- Conducted market surveys and industry studies to identify need and demand for new clientele.
- Facilitated front desk operations for busy high-volume hotel.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Worked with housekeeping and Maintenance workers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Planned customized itineraries for guests, including making restaurant reservations , lodging and scheduling any activities they may want to do. And promoting our local tourism and entertainment industries.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Shady Springs High School - Shady Spring, WV,
- 4.0 GPA
- FFA , Student Council Member
- Honor Roll 1997-2001
- High School Diploma Recipient
- Valedictorian Recipient
- Completed professional development in Computer programing
- Future Farmers Of America , 4H Club Member
West Virginia University - Morgantown, WV
- 3.9 GPA
- Completed professional development in Customer Service, Customer Relations , Office Management
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Resume Overview
School Attended
- Shady Springs High School
- West Virginia University
Job Titles Held:
- Deli Manager
- Customer Service Representative
- Bakery Department Manager
- Desk Clerk
Degrees
- High School Diploma
- MBA
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