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Deli Manager Resume Example

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DELI MANAGER
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Cost reductions
  • Staff training
  • Store growth planning
  • Customer outreach
  • Driving business growth
  • Promotional planning
  • Leadership development
  • Memorizing product codes
  • Marketing and sales experience
  • Team building
  • Effective multi-tasker
  • Price memorization
  • Manual pallet jack operation
  • Service-oriented
  • Organizational skills
  • Flexible and adaptable
  • Problem solving
  • Guest and client satisfaction
  • Time management
  • Inventory monitoring
  • Excellent customer service
  • Professional demeanor
  • Inventory control
  • Computer proficiency
  • Machinery maintenance
  • Point of Sale (POS) system operations
  • Sales techniques
Experience
Deli Manager|Giant Food Stores - Washington DC, DC|10/2017 - Current
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Prepared and led food service training programs to teach staff to prepare hot foods, prepare salads, and platters.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Achieved sales goals and business objectives by motivating staff and promoting sale items.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Created effective marketing promotions to improve business.
Supervisor|Dunkin Donuts - Washington DC, DC|10/2016 - 10/2017
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Monitored and counted food stock and supplies to reorder on time.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Manager|Jimmy Johns - Silver Spring, MD|06/2015 - 05/2016
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Supervisor|Roy Rogers - Burtonsville, MD|11/2012 - 08/2013
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Coached new team members on job tasks and performance strategies.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
Education and Training
Luke C. Moore High School||Washington DC|06/2015High School Diploma
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Resume Overview

Companies Worked For:

  • Giant Food Stores
  • Dunkin Donuts
  • Jimmy Johns
  • Roy Rogers

School Attended

  • Luke C. Moore High School

Job Titles Held:

  • Deli Manager
  • Supervisor
  • Manager

Degrees

  • High School Diploma

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