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Deli Manager Resume Example

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DELI MANAGER
Professional Summary

Personable and dedicated Customer Service Professional with over 4 years' of experience in the Sales, Retail and Restaurant industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Key Competencies
  • Fluent in English, French and Haitian Creole
  • Organizational Strengths
  • Data Evaluation
  • Inventory Control
  • System Implementation
  • Product and Service Knowledge
  • Marketing Familiarity
  • Merchandising Expertise
  • Safety Processes and Procedures
  • Performance Improvement
  • Customer Relationships
  • Microsoft Office Suite
Education
High School DiplomaEcole Sainte Rose De LumaBorgne, Haiti
Professional Experience
Publix Super MarketsDeli Manager | Davie, FL09/2019 to Current
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

  • Stocked merchandise each daily, clearly labeling items, arranging according to size or color, and preparing attractive displays
  • Greeted customers and directed to requested products
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
  • Assessed shelves in all department to determine which items to replenish or reorder
  • Stayed current on available products, store promotions and customer service policies to better assist with any need
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Supported promotional plans by updating signage with price changes
McDonald'sCulinary Specialist (Part-Time) | Fort Lauderdale, FL07/2016 to Current
  • Cleaned, sanitized and maintained food storage, preparation and serving areas.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Planned and prepared food products orders to maintain appropriate stock levels.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Safely used kitchen equipment such as fryer and grill, effectively reducing injuries and burns 98%
  • Adjusted established recipes to remove allergens or alter tastes for customer desires
  • Communicated closely with cook's to fully understand special orders for customers, including those with food allergies and gluten intolerance
  • Ordered and received products and supplies to stock kitchen areas
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees
  • Mentored staff in expectations and parameters of kitchen goals and daily work
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
  • Communicated closely with other worker's to fully understand special orders for customers, including those with food allergies and gluten intolerance
Chili's Grill & BarCulinary Specialist | Boca Raton, FL05/2019 to 08/2019
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Verified proper portion sizes and consistently attained high food quality standards
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
WalmartRetail Sales Associate | Pompano Beach, FL04/2017 to 05/2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Processed product returns and assisted customers with other selections
  • Educated customers on promotions to enhance sales
  • Prepared merchandise for sales floor by pricing or tagging
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Resume Overview

Companies Worked For:

  • Publix Super Markets
  • McDonald's
  • Chili's Grill & Bar
  • Walmart

School Attended

  • Ecole Sainte Rose De Luma

Job Titles Held:

  • Deli Manager
  • Culinary Specialist (Part-Time)
  • Culinary Specialist
  • Retail Sales Associate

Degrees

  • High School Diploma

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