Deli Manager resume example with 15 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Cash drawer balancing
Issue resolution
Liquor regulations and compliance
Payment processing
Experience
11/2016 to 10/2019Deli ManagerGpm Investments | Little Rock, AR,
Controlled portion sizes and garnishing for optimal cost controls.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Taught staff how to handle difficult situations with calm and professionalism.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Delegated tasks to specific employees based on individual knowledge and strengths.
04/2010 to 11/2017Assistant Deli ManagerCosentino's Food Stores | Independence, MO,
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
Completed regular line checks to maximize quality assurance.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
06/2006 to 04/2010Deli ClerkFestival Foods | Appleton, WI,
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Checked signage and pricing to verify accurate displays on counters and in cases.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cross-trained in [Type] and [Type] positions to support team and help meet all customer needs.
Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Documented and entered special orders for event catering and party trays using [Software].
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Kept all utensils, dishes and glasses clean and ready for customer use.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Accepted and processed cash, check, card and mobile payments, maintaining [Number]% accuracy rate.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each [Timeframe].
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
10/2004 to 06/2006CashierPoulin Lumber | Derby, VT,
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Assisted customers with account updates, new service additions and promotional offers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed returned items in accordance with store policy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education and Training
Expected in 06/1992High School Diploma | Copenhagen Central, Copenhagen, NYGPA:
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