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deli department manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Reliable Customer Service Representative in medical field with 7+ years of experience. I highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and interested in applying excellent communication and interpersonal skills to a role. Experienced in data entry and customer service. Can quickly memorize product details and build customer relationships. Reliable Customer Service Representative with extensive track and accomplish goal set.

Skills
  • Problem Solving
  • Money Handling
  • Database Interface and Query Software
  • Supply Ordering and Management
  • Equipment Maintenance and Repairs
  • Calm and Pleasant Demeanor
  • Reliable and Responsible
  • Ability to Adapt and be flexible in a rapidly changing environment
  • Team Leadership
  • Team player
  • Microsoft Office, Word and Exel
  • Written and Verbal Communication
  • Calendar and Scheduling Software
  • Data Entry
  • Strong Customer Service Skills
  • General Knowledge of Medicare, Medicaid and Commercial Plans
Experience
Deli Department Manager, 01/2023 - Current
Festival Foods La Crosse, WI,
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Completed inventories of food and material stocks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Prepared and led food service training programs to teach staff various tasks.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Customer Service Specialist, 08/2020 - 01/2023
Keybank National Association For Those Who Work At Home, VT,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
Central Supply Technician, 07/2018 - 06/2020
Hca Blue Springs, MO,
  • Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
  • Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
  • Loaded, unloaded and transported materials to designated locations.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Communicated with management or other staff to resolve problems.
  • Assisted in training technicians, medical students or other staff members.
  • Cleaned medical equipment or facilities.
  • Calibrated, troubleshot or repaired equipment and corrected malfunctions.
Housekeeping Attendant, 09/2016 - 07/2018
Aimbridge Hospitality Dearborn, MI,
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Replenished guest supplies and amenities.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Informed supervisor when supplies were low.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education and Training
High School Diploma: , Expected in 06/1987
-
Waite High School - Toledo, OH
GPA:
Status -

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Resume Overview

School Attended

  • Waite High School

Job Titles Held:

  • Deli Department Manager
  • Customer Service Specialist
  • Central Supply Technician
  • Housekeeping Attendant

Degrees

  • High School Diploma

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