Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times and always notated customer files. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Reviewed and explained customers bills. Made appropriate adjustments on customer accounts following proper guidelines. Handled technical issues following AT&T Techguide program.
Diploma Newton Falls High School - Newton Falls, OH 2010
Cash handling, Able to lift 25 pounds, Shipping and receiving, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking
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