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Deli/bakery and Produce Manager Resume Example

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DELI/BAKERY AND PRODUCE MANAGER
Summary
Skills
Experience
April 2016 to Current
Kion GroupDallas , TXDeli/bakery and Produce Manager
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Monitored multiple databases to keep track of all company inventory.
  • Successfully led key projects which resulted in [positive outcome].
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Prepared departmental contracts for attorney approval.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
  • Planned and executed [project].
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
  • Conducted analysis to address [issue] which led to [positive outcome].
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Served as high school student body president after being elected student council representative.
April 2015 to Current
CernerVirtual Missouri , MOCustomer Service Manager
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Grew sales floor from [Number] to [Number] employees while expanding service delivery.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Initiated development and implementation of customer service management training process.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Developed open and professional relationships with team members, enabling better, more effectivecustomer service.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Took full advantage of upsell opportunities with new and potential customers, resulting in $[Amount] in revenue generation.
  • Supervised total department call volume of [Number] per day.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Supervised and coached [Number] sales managers and [Number] sales representatives while developing training strategies to boost profitability.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Automated contact management system to maintain efficient client organization.
  • Decreased process lags by supervising [Number] customer service representatives by identifying training needs and staff development plans.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Reduced amount of employee overtime by [Number]% by effectively delegating tasks.
  • Set up repair appointments with [Job Title]s to meet customer needs and resolve key concerns.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
August 2019 to January 2020
WalmartCity , STATESupport Manager
  • Compiled [Timeframe][Type] reports to help management enhance plans and make key operational decisions.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Maximized coverage during key hours by preparing effective schedules.
  • Oversaw training and daily performance of [Number] staff.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained [Number] employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Supported clerical needs of more than [Number][Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Recruited and hired highly talented individuals who brought [Skill] and [Skill] to department, which increased efficiency of entire team.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Delegated team tasks based upon each [Job title]'s skill level and knowledge, which improved accuracy and productivity by [Number]%.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education and Training
Universidad De Ciencias Médicas
City, State
Associate in Physical Therapy
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

61Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Universidad De Ciencias Médicas

Job Titles Held:

  • Deli/bakery and Produce Manager
  • Customer Service Manager
  • Support Manager

Degrees

  • Associate in Physical Therapy

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