Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Deli/bakery and Produce Manager , 04/2016 to Current
Kion GroupDallas, TX,
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Monitored multiple databases to keep track of all company inventory.
  • Successfully led key projects which resulted in [positive outcome].
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Prepared departmental contracts for attorney approval.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
  • Planned and executed [project].
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
  • Conducted analysis to address [issue] which led to [positive outcome].
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Served as high school student body president after being elected student council representative.
Customer Service Manager, 04/2015 to Current
CernerVirtual Missouri, MO,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Grew sales floor from [Number] to [Number] employees while expanding service delivery.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Initiated development and implementation of customer service management training process.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Took full advantage of upsell opportunities with new and potential customers, resulting in $[Amount] in revenue generation.
  • Supervised total department call volume of [Number] per day.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Supervised and coached [Number] sales managers and [Number] sales representatives while developing training strategies to boost profitability.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Automated contact management system to maintain efficient client organization.
  • Decreased process lags by supervising [Number] customer service representatives by identifying training needs and staff development plans.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Reduced amount of employee overtime by [Number]% by effectively delegating tasks.
  • Set up repair appointments with [Job Title]s to meet customer needs and resolve key concerns.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Support Manager, 08/2019 to 01/2020
WalmartCity, STATE,
  • Compiled [Timeframe] [Type] reports to help management enhance plans and make key operational decisions.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Maximized coverage during key hours by preparing effective schedules.
  • Oversaw training and daily performance of [Number] staff.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained [Number] employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Recruited and hired highly talented individuals who brought [Skill] and [Skill] to department, which increased efficiency of entire team.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Delegated team tasks based upon each [Job title]'s skill level and knowledge, which improved accuracy and productivity by [Number]%.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education and Training
Associate in Physical Therapy: , Expected in
Universidad De Ciencias Médicas - Cuba , CMW

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School Attended

  • Universidad De Ciencias Médicas

Job Titles Held:

  • Deli/bakery and Produce Manager
  • Customer Service Manager
  • Support Manager


  • Associate in Physical Therapy

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