Deli Associate Resume Example
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DELI ASSOCIATE
Professional Summary
Responsible food preparation team member offering proven skills in promoting customer satisfaction, providing exceptional service and maintaining clean facilities. Dedicate to long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and promoting long-term loyalty. Skilled deli professional familiar with proper food handling and safety concerns. Able to relate well to team members and customers of all backgrounds. Offering 10 + years of retail experience. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements. Friendly, helpful with a prompt nature and willingness to work a flexible schedule.
Skills
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Work History
Deli Associate09/2013
to 12/2020
Festival Foods – Fond Du Lac , WI
Festival Foods – Fond Du Lac , WI
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Created appealing food arrangements for party trays and specialized orders.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Inspected equipment such as refrigerators and warming lamps every [Timeframe] to check compliance with safe operating levels.
- Learned [Job title] and [Job title] work tasks in order to provide skilled backup for diverse roles.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
Maintenance Crew Member04/2008
to 02/2020
Arby's, Llc – Midland , MI
Arby's, Llc – Midland , MI
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed routine maintenance checklist.
- Loaded, unloaded and moved material to and from storage and production areas.
- Investigated and corrected mechanical problems with machinery such as deep fryers,platton grills,air conditioner units, and oven hoods
- Checked for storm damage around property and contacted store management with findings.
- Worked frequently with management to complete knowledgeable inspections and skilled repairs.
- Used various equipment to remove oil and debris from walkways to prevent falls.
- Provided facility inspection and maintenance to ensure superior levels of cleanliness and upkeep.
- Removed damaged portions of walls, walkways, partitions and other similar structures to keep buildings neat and organized for personnel and visitors.
- Reduced opportunities for theft and trespassers by securing all entrances and exits.
- Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Followed safety procedures to avoid injuries in field.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Conducted inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Reported issues to management so that effective resolutions could be immediately put into place.
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Conducted repairs on equipment, typically returning machines and tools to functionality within.
- Followed instructions, both orally and written from regarding daily job tasks and duties.
- Successfully alleviated issues by using troubleshooting method.
- Performed locksmithing tasks by installing new locks, door handles and door closers.
- Safely and effectively handled wide range of cleaning products and solutions.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted management of problems requiring resolution.
- Checked inventory to restock supplies before leaving for job sites.
Advertizing05/2007
to 03/2008
A Insurance Direct – City , STATE
A Insurance Direct – City , STATE
- Held directional sign for 8 hours per shift with lunch break.
- Worked outside for extended periods of time and during inclement weather, including heat and cold.
- Responded to driver and pedestrian questions about specials and locations to promote business.
- Held large sign to advertise local businesses and direct traffic to store.
- Used enthusiasm and movement to attract attention of passing motorists or pedestrians.
- Presented enthusiastic, positive image to greet customers.
- Handed out coupons to pedestrians to attract new and repeat customers.
- Maintained effectiveness in all kinds of weather, including high winds and rainstorms.
- Used cell phone and text messages to stay in communication with sales team during shifts.
Education
High School Diploma06/1988Sullivan South High School-
City,
State
Accomplishments
i have continually implemented the five steps of exceptional customer service, taught to me from boar's head provisions, and have found that the five steps were an extremely effective tool in providing exceptional customer service, resulting in good customer relations.
- Recognized for outstanding customer service.
- Acknowledged for extraordinary service by supervisors and clients.
- Served over customers daily and up-sold specialty cuts to increase department profits.
- Reduced store product loss
- Consistently received a 100% rate of customer satisfaction.
- Acted as shift leader
- Sustained a high performing team and minimized employee turnover.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
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Resume Overview
School Attended
- Sullivan South High School
Job Titles Held:
- Deli Associate
- Maintenance Crew Member
- Advertizing
Degrees
- High School Diploma 06/1988
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