Deburr Lead Resume Example

Managed day-to-day operations, including supervision and assignment delegation for 3-member team.

• Boosted business with special events and successful marketing strategies.
• Engaged guests frequently to understand needs and resolve concerns.
• Maintained adequate staff coverage levels with well-planned schedules and assignments.
• Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Increased overall team efficiency and productivity.
• Facilitated on-site staff training and developed processes and procedures to increase accuracy.
• Assessed, optimized and elevated operations to target current and expected demands.
• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
• Automated office operations, managed client correspondence and tracked records.
• Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
• Cross-trained in every store role to maximize operational knowledge.
• Ran daily reports to assess performance and make proactive adjustments.
• Oversaw personnel recruitment, performance and scheduling.
• Communicated store policy violations to upper management to prevent shrinkage and misconduct.
• Wrote monthly newsletter keeping members up to date with next month's activities. Delivered through e-mail and regular mail.
• Monthly meetings with club board members to discuss operations and new ideas.

• Calculated charges, issued table checks and collected payments from customers.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Restaurant Manager immediately.
• Partnered with team members to efficiently serve food and beverages.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Served average of 45 patrons daily at on site hotel restaurant with exceptional service.
• Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.