Debt Collections Associate resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 9-years of success in sales and service positions. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Talented Accounts Receivable Specialist with 9 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

  • Overdue Balance Detection
  • Problem Identification
  • Conflict Resolution
  • Credit and Collections
  • Managing Delinquent Accounts
  • Attention to Detail
  • Problem Investigation
  • Skip Tracing
  • Persuasive Negotiation
  • FDCPA Compliance
  • Debt Repayment Negotiation
  • Financial Documentation
  • Negotiation and Resolution
  • Updating Customer Accounts
  • Analytical and Critical Thinking
  • Payment Scheduling
  • Payment Processing
  • Risk Management
  • Account Monitoring
  • Familiar With Locating Individuals
  • Foreclosures and Liquidations
  • Call Center Background
  • Billing Practices
  • Cash Flow and Financial Analysis
  • Persuasion Strategies
  • Scripted Conversations
  • Investigation Due Diligence
Education and Training
FSCJ Jacksonville, FL, Expected in : BUISNESS - GPA :
Charlotte, NC, 02/2019 - 09/2022
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Completed skip traces on customers failing respond to collection efforts.
  • Received payment and posted to appropriate customer accounts.
  • Communicated with post office and credit bureaus to track delinquent clients to new addresses.
  • Developed collection methods to achieve or exceed company financial goals.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
City, STATE, 05/2017 - 01/2019
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Recorded information about status of collection efforts.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Advised delinquent customers on strategies for debt repayment.
  • Reviewed accounts to determine payment plan compliance.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Monitored overdue accounts using automated information systems.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Accepted and processed customer payments and applied toward account balances.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
DIAL AMERICA - Call Center Representative
City, STATE, 03/2013 - 11/2015
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Updated databases with new and modified customer data.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Maintained strong call control and quickly worked through scripts to address problems.

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Resume Overview

School Attended

  • FSCJ

Job Titles Held:

  • Call Center Representative


  • Some College (No Degree)

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