Debt Collections Associate resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 9-years of success in sales and service positions. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Talented Accounts Receivable Specialist with 9 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Skills
Overdue Balance Detection
Problem Identification
Conflict Resolution
Credit and Collections
Managing Delinquent Accounts
Attention to Detail
Problem Investigation
Skip Tracing
Persuasive Negotiation
FDCPA Compliance
Debt Repayment Negotiation
Financial Documentation
Negotiation and Resolution
Updating Customer Accounts
Analytical and Critical Thinking
Payment Scheduling
Payment Processing
Risk Management
Account Monitoring
Familiar With Locating Individuals
Foreclosures and Liquidations
Call Center Background
Billing Practices
Cash Flow and Financial Analysis
Persuasion Strategies
Scripted Conversations
Investigation Due Diligence
Education and Training
FSCJJacksonville, FL, Expected in ā ā:BUISNESS - GPA:
Experience
The Kemtah Group - DEBT COLLECTIONS ASSOCIATE Charlotte, NC, 02/2019 - 09/2022
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
Arranged for debt repayment and established repayment schedule based on customer finances.
Completed skip traces on customers failing respond to collection efforts.
Received payment and posted to appropriate customer accounts.
Communicated with post office and credit bureaus to track delinquent clients to new addresses.
Developed collection methods to achieve or exceed company financial goals.
Negotiated credit extensions to assist customers in paying overdue accounts.
Reviewed accounts to determine payment plan compliance.
Located and monitored overdue accounts using billing system to begin collections process.
Recorded and updated customer personal accounts with accurate contact information.
Met demands of busy collections group by performing high volume of daily calls.
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