Debt Collection Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

  • Recordkeeping and bookkeeping
  • Document retrieval
  • Inventory systems
  • Detailed meeting minutes
  • Check processing
  • Back office operations
  • PC proficient
  • Data entry documentation
  • MS Office Suite knowledge
  • Memo preparation
  • Records management systems
  • Accounting skills
  • Cash deposit preparation
  • Mail management
  • Meeting planning
  • Excel spreadsheets
  • Data organization
  • Multitasking and prioritization
  • Multi-line phone systems
Debt Collection Specialist, 10/2019 to Current
Weltman, Weinberg & ReisChicago, IL,
  • Located debtors by utilizing skip tracking and other strategies.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Reviewed accounts to determine payment plan compliance.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Accepted and processed customer payments and applied toward account balances.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Cafeteria Manager, 08/2019 to 10/2019
Canton Public SchoolsCanton, CT,
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
  • Ordered food and supplies after planning each month's upcoming menu, stocking all needed items ahead of time.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Reconciled daily transactions, balanced cash registers and deposited cafeteria's earnings at bank.
Lead Teacher, 09/2008 to 08/2014
Concordia University ChicagoRiver Forest, IL,

Taught children foundational skills such as colors, shapes and letters.

Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Enhanced sensory abilities by giving children access to numerous textures and shapes.

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Communicated with children's parents and guardians about daily activities, behaviors and problems.

Organized and led activities to promote physical, mental and social development.

Monitored children's play activities to identify additional learning opportunities or behavioral issues.

Encouraged early literacy through read-aloud time and alphabet games.

Supported children's emotional and social development by adapting communication tactics for differing client needs.

Implemented positive discipline by following policy of warning, timeout and talking with child.

Sparked creativity and imagination by helping children discover new things each day.

Supervised circle time, free play, outside play and learning and developmental activities.

Read stories to children and taught painting, drawing and crafts.

Office Administrative Assistant, 09/2006 to 06/2009
The Shopping Center GroupNashville, TN,

Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.

Assisted production and distribution of memos, newsletters, email updates and other forms of communication.

Answered phones to direct callers, schedule appointments and provide general office information.

Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

Guided administrative and professional staff through computer and software problems.

Prepared packages for shipment by generating invoices and setting up courier deliveries.

Tracked expenses and documented records using Microsoft Excel to improve financial flow.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Assisted with payroll preparation and entered data into cumulative payroll document.

Created agendas, meeting notes and other documents to enhance collaborative process.

Obtained scanned records and uploaded to database.

Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.

Education and Training
High School Diploma: , Expected in
Smithfield High School - Smithfield, VA
Associate of Science: Computer Science, Expected in
Paul D Camp Community College - Franklin, VA

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Resume Overview

School Attended
  • Smithfield High School
  • Paul D Camp Community College
Job Titles Held:
  • Debt Collection Specialist
  • Cafeteria Manager
  • Lead Teacher
  • Office Administrative Assistant
  • High School Diploma
  • Associate of Science