debt collection specialist resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Able to Lift 30 Pounds
Warm and Friendly
High Energy and Stamina
Cool Under Pressure
Service-Oriented
Food and Beverage Service
Upselling and Cross Selling
Conflict and Complaint Resolution
Menu Recommendations
Specials Promotion and Upselling
Relationship Building
Menu Memorization and Presentation
Transactions and Cash Handling
Team Player
Age Verification
Food Safety Standards
Workflow Coordination
Order Accuracy and Delivery
Customer Service and Rapport
Experience
Debt Collection Specialist, 09/2021 to Current Weltman, Weinberg & Reis – Cincinnati, OH,
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Secured payments by following up with customers which disregarded promise to pay.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
Overcame objections by applying advanced training and persuasion techniques.
Prioritized accounts based on total amount owed and credit bureau reports.
Conveyed current account information and obtained payments by using pre-scripted statements.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Mentored new members on scripts, strategies and company information to maximize performance.
Accepted and processed customer payments and applied toward account balances.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Interfaced with customers to bring accounts current with suitable repayment plans.
Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.
Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of [Number] invoices monthly.
Painter, 05/2020 to Current Elwyn – Fountain Valley, CA,
Used power and hand tools safely and effectively.
Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
Cleaned and smoothed all surfaces prior to painting.
Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Performed repairs to defects in walls by patching holes and scrapes prior at project start.
Coordinated and completed ongoing routine painting of exterior and interior of properties.
Smoothed and finished surfaces on walls, trim and cabinetry.
Prepared sheetrock, metal and wood surfaces for painting.
Chose correct brushes and materials for jobs and purchased from vendors.
Prepared surfaces for remodeling in residential and commercial properties.
Collaborated with electricians, carpenters and mechanics to complete construction projects.
Refinished household furniture such as desks, chairs, tables and bookcases.
Host, Busser, Waitor, 09/2016 to Current Scola's Italian Restaurant – City, STATE,
Cleared tables to maintain high turnover rate and minimize wait times.
Greeted guests and gathered information to seat groups or place on waitlist.
Answered telephone to provide dining information and take party reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Notified server after seating parties in section to facilitate prompt service.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Stocked server areas with supplies before, during and after shifts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Cleared table and bussed dishes to allow for quick setups.
Metal Fabricator and Welder, 02/2017 to 03/2020 Precise Industries – City, STATE,
Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
Operated fabricating machines to bend and assemble metal components.
Inspected each completed fabrication project to verify adherence to blueprint and procedural specifications.
Analyzed engineering drawings to determine required materials and task sequences.
Examined metal stock to meet specifications for job.
Utilized welding and soldering equipment to join sheet metal components in compliance with blueprints and job specifications.
Maintained and regularly inspected fabricating machines, hydraulic press brakes and [Type] equipment.
Repaired sheet metal deficiencies in ducts, drainpipes and control boxes to improve components' structural integrity.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Set up equipment and welded parts according to welding chart specifications and type.
Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
Scraped off excess spatter using portable grinders and arc-cutting equipment.
Operated manual and semi-automatic welding equipment to fuse metal segments together.
Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Completed minor torch ups with MIG welders.
Prepared broken parts for welding by properly grooving and scarfing surfaces.
Adjusted gas flow and pressure to create and maintain desired flames.
Maximized shop organization and equipment lifespan by maintaining equipment.
Determined welding strategies using metallurgy knowledge, geometry and welding techniques.
Used welding skills to help repair and maintain heavy-duty machinery.
Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
Created precision pieces using application of electrode and gun along weld line.
Set up and operated welding equipment to complete all welding projects on-time.
Adjusted weld machines to correct settings for precision and waste reduction.
Produced work using appropriate welding techniques, metallurgy knowledge and engineering requirements.
Cleaned and inspected parts and assemblies at each production stage and documented production defects.
Education and Training
High School Diploma: , Expected in 06/2018 to Greater Lowell Technical High School - Tyngsboro, MA GPA:
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