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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile

Dynamic and driven leader who is unwilling to compromise with ordinary and is passionate about the possibilities of changing lives. My previous leadership roles in management, supervisory and college administration have prepared me to work immediately in any administrative or executive capacity. As Chief Academic Officer for Remington College, I lead a team of over 50 dynamic change agents who understood the value of educating people, and who believed educators are in a unique position to become a part of something greater than ourselves. As Dean of Academic Affairs with ITT Technical Institute, I still believe strongly in this philosophy, which has guided me throughout my experience as a Chair, a Director and Dean, and is proven testimony when students graduate based on a skill set earned from our college.

Education
Expected in 2006 BA | Sociology University of Memphis, Memphis, TN GPA:
Expected in 2004 MA | Liberal Studies University of Memphis, Memphis, TN GPA:
Expected in 1999 BA | Criminology and Criminal Justice University of Memphis, Memphis, TN GPA:
Core Accomplishments

Improved employee and student morale by implementing student and faculty recognition programs

Improved program retention 31% in three year period by convincing others to become agents of change

Upgraded Learning Resource Center to digital cataloging using LibraryWorld; initiated interlibrary loan process

Implemented Student Ambassador Program by recruiting academically gifted students to represent each school of study

Started student clubs such as Kappa Alpha Kappa, Omega Eta Psi, Drafting & Design and Electronics club

Implemented Student Appreciation Week activities once per quarter; conducted first ever International Diversity Week celebrating the diverse cultures of students, faculty and staff

Improved student engagement rates YTD 58 basis points from March 2013 to present

Skill Highlights
  • ACICS; ACCSC
  • Leadership/communication skills
  • Customer-oriented
  • Employee Scheduling
  • Student Retention
  • Forecasts
  • Classroom management
  • Training and Development
  • Regulatory Affairs
  • Cognos; SAP Logic
  • Campus Vue; Gradebook
  • S3; IRIS
  • Staff-Retention
  • Performance Evaluations
Professional Experience
02/2013 to Current Dean of Academic Affairs Keiser University | Tallahassee, FL,
  • Perform attrition analysis and manages the campuses' retention program.Responsible for reducing attrition and improving retention to meet ACICS benchmarks.
  • Manage the Academic Affairs department to reflect ACICS standards of accreditation; responsible for all faculty professional development; audit faculty files for ACICS compliance.
  • Directs and evaluates the achievement of student performance objectives. In cooperation with the campus leadership team, the Associate Dean, Associate Dean - General Studies, Chairs and Program Chairs, create academic goals and objectives for the Campus Effectiveness Plan and directs department staff in the achievement of these goals and objectives.
  • Responsible for the campuses' Advisory Board meetings. Promote faculty's and staff's affiliation with professional and community organizations.
  • Responsible for LRC resources and services that support the curricula and student learning and are available to students at times consistent with the typical student's schedule in both day and evening programs; develop and manage LRC budget; ensure faculty utilize library resources; ensure records of collection inventory and circulation are maintained; ensure LRC acquisitions; supervise and coordinate the scheduling of staff to ensure that a trained individual is on duty in the LRC to assist students with library functions.
  • Responsible for the delivery of library resources and services. Implement library policies and procedures through the LRC staff, supervises the training and scheduling of staff, and reports to the Corporate Librarian on issues of resources, services, and use of the LRC
  • Responsible for advising students with low CC% and low OCGPA; place students on AFAP using SAP Logic report. Terminate students from school having failed AFAP probationary period. Advise students who have failed courses
  • Generate reports in IRIS, Cognos and ITT Reports to monitor and advise students who are performing poorly in academics and attendance. Monitor instructor engagement rates using Performance Management. Generate 10/17 day student absence reports and advise accordingly
  • Responsible for submitting SOX Report from Web GradeBook twice per quarter to ensure attendance compliance
  • Access and generate reports from Web GradeBook to monitor online student participation and assignment submission
  • Responsible for quality education by managing academic resources, ensuring proper instruction, assessment and delivery of curriculum materials, managing the learning environment, and facilitating the use of the institutions learning methods and materials
  • Recruits, interviews and selects direct reports
  • Provides leadership, direction, motivation and supervision of direct reports. Establishes performance expectations, monitors performance (including conducting classroom observations), analyze key performance indicators, provides coaching and feedback, evaluates performance and recommends corrective actions
  • Collaborates with campus leadership team to determine faculty staffing needs. Facilitates the selection, hiring and scheduling of faculty as recommended by the Associate Dean, Associate Dean – General Studies, Chairs and Program Chairs
  • Ensures the departments compliance with policies and procedures, ethical practices, government agencies’ guidelines and accrediting organizations’ criteria. Stays abreast of changes in law, regulations and policies and procedures. Provides proper and timely documentation to support regulatory compliance and provides training, guidance and direction to ensure understanding and compliance within department staff
  • Delivers quality student services that promote academic success by planning and managing student orientations, overseeing academic advising, and managing academic support services such as tutoring and remediation programs
  • Resolves faculty, staff and student concerns in a timely and fair manner and documents properly.
  • Participates in the development of the campuses’ business plan and budget
  • Promotes student enrollment growth by developing and implementing retention strategies and initiatives, overseeing the campuses’ re-entry program (as directed by the Director), attending campus events, and involvement in community and professional organizations and events
03/2012 to 02/2013 Chair, School of Criminal Justice ITT Technical Institute | City, STATE,
  • Managed four criminal justice programs-AASPLS, BASCJ, AASCJ, AASCFT; supervised 5-14 adjuncts Taught two-four classes a quarter.
  • Monitored student grades and attendance to ensure accuracy and compliance with policies and procedures; accessed reports from Cognos, ITT Reports, Iris and Gradebook to fulfill academic responsibilities.
  • Monitored consecutive absence report to identify students who were falling below attendance requirement.
  • Advised students with engagement rate less than 50% and document in IRIS/SS3.
  • Improved Student Engagement Rate for all programs under the School of Criminal Justice 5.14% from 15.22% YTD (December 2011 quarter v.December 2012 quarter) with dynamic instruction in the classroom; identified challenged students and tutored when needed; motivated and encouraged students to attend class regularly.
  • Improved YTD Gross Drop Attrition 5.17% (excluding reenters) v 6.02% (including reenters)
  • Ensured proper instruction and delivery of curricula, and ensured the lealearning environment met curricula requirements, developed and coach faculty in the achievement of goals and objectives
  • Evaluated and communicated attendance performance expectations to instructional staff utilizing the instructor weekly engagement report as a tool and identified instructors who were 2% below target and conferenced when needed, conducted classroom observations, analyzed other key performance indicators utilizing Cognos , provided coaching and feedback
  • Assisted the Dean in the creation of academic goals and objectives for the campuses’ Institutional Effectiveness Plan
  • Made recommendations to the Dean regarding the selection, retention, and assignment/ scheduling of faculty; managed orientation, training and development of faculty
  • Conducted regular faculty meetings to discuss policies and procedures. Monitor faculty to ensure compliance with policies and procedures
  • Served as curriculum resource for students and faculty
  • Conducted regular curriculum meetings to inform faculty about new and revised curriculum, courseware, and teaching materials; solicits feedback regarding curriculum. Provide feedback regarding curricula to appropriate curriculum committee. Serve as curriculum content contributor and/or reviewer. Participate in advisory committee and advisory board meetings
  • Motivated students to actively participate in all aspects of their educational process. Provided academic and failure advising to students and document in student information system. Assists with new student orientation and student concern resolution
  • Promoted student enrollment growth in the School of Criminal Justice by participating in the campuses’ re-entry program, implementing retention initiatives, attending campus events, and involvement in community and professional organizations and events
  • Collaborated with Director of Career Services to improve graduate employment outcomes; promoted SPE or Student Professional Experience for current criminal justice students
2010 to 02/2011 Director of Education/Chief Academic Officer Remington College | City, STATE,
  • Compliance Officer of Academics for the state regulatory agency Ohio State Board of Career Colleges and Schools and the national independent, non-profit accrediting agency Accrediting Commission of Career Schools and Colleges (ACCSC), ensuring accreditation standards reflected educational objectives of the school.
  • Ensured all cosmetology instructor licenses were active and compliant for regulatory state agency, the Ohio State Board of Cosmetology.
  • Contact person at the campus level for any accrediting, licensing, or academic compliance related questions or issues.
  • Monitored graduation and placement cohorts ensuring accreditation benchmarks were met for all nine programs.
  • Participated in successful ACCSC visits as Chair and Director in 2006, 2010 and 2011.
  • Recruited, facilitated, and participated in selection of Program Advisory Board members to organize successful meetings of academic programs as mandated by accreditation.
  • Improved campus talent by recruiting, training and retaining highly effective faculty producing quality graduates; monitored faculty member credentials, licenses and work experience to ensure compliance with company policy and regulatory requirements; approved all faculty hiring
  • Managed a team of 7 academic Chairs, 50 instructors, librarian and GED program coordinator; responsible for Ability to Benefit program (ATB) with successful GED outcomes
  • Managed 9 academic programs; 3 associate degree programs and 6 diploma programs
  • Delivered campus objective of providing competitive career oriented programs graduating successful people with a skill set that developed the students’ functionality and professionalism, preparing them for employment in their fields of study
  • Received “Outstanding performance for Student Retention” July 2010
  • Improved student retention from last in the company to second in the company YTD as of March 2011 (19 campuses at the time)
  • Reduced company costs by controlling faculty salaries, book expenditures and supplies
  • Managed all aspects of the students’ academic experience, including transfer criteria, curriculum development, student tracking, academic probation and student attrition
  • Improved employee and student morale by implementing student and faculty recognition program
  • Disciplined students and faculty as needed to ensure compliance with company objectives and helped develop team members through coaching opportunities
  • Developed and taught in-service topics such as DNA of a dynamic instructor, student retention, customer satisfaction and curriculum development using PowerPoint, Excel and Word.
11/2006 to 11/2009 Chair-Criminal Justice Remington College | City, STATE,
  • Supervised 5 instructors and 158 students in the Criminal Justice program.
  • Improved program retention 31% in three year period by delivering leadership and convincing others to become agents of change; worked aggressively with reenrolls by establishing "call-a-thons" to increase program population and improve cohorts for completion percent as mandated by accreditation and company standards.
  • Recruited, interviewed, hired, oriented, trained and supervised instructors for the program.
  • Conducted monthly faculty meetings to keep faculty involved in company operations.
  • Evaluated student transcripts for transfer credit, responsible for department attrition control; planning, assigning, and directing work; developing curriculum; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, and administered student evaluations at end of each quarter.
  • Served as Advisor to Omega Eta Psi-Remington Chapter of the American Criminal Justice Association.
  • Managed difficult or emotional internal and external customer situations and responded promptly to customer needs by soliciting customer feedback to improve service
  • Initiated product knowledge training for admission representatives to ensure accurate information for prospective students
  • Conducted anti-sexual harassment training for new students
  • Mobilized students and faculty by building relationships with neighboring high schools and community leaders and developed a project plan to simulate a “Mass Destruction” event on campus
  • Extracted reports from CampusVue/Acxiom Live Database including LDA, Master Student Listing, Instructor Drop Analysis, grade reports, degree evaluation reports and SAP

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Resume Overview

School Attended

  • University of Memphis
  • University of Memphis
  • University of Memphis

Job Titles Held:

  • Dean of Academic Affairs
  • Chair, School of Criminal Justice
  • Director of Education/Chief Academic Officer
  • Chair-Criminal Justice

Degrees

  • BA
  • MA
  • BA

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