Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Contract development and management
Issue and conflict resolution
CRM
Capital improvement planning
Staff development
Marketing
Sales Techniques
Workforce Management
Salesforce Management
Lead generation
Brand management
Systems and automation applications
Experience
Dealership Manager , 07/2020 to Current Waste Connections – West Chicago, IL,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Plumber's Assistant, 05/2019 to 06/2020 Moore's Electrical & Mechanical – Bedford, VA,
Performed basic work such as snaking drains with little oversight.
Tested and checked systems to locate and correct leaks.
Learned how to complete semi-skilled work like laying new pipe and connecting fittings.
Carried and maneuvered heavy objects such as tubs, dishwashers and toilets at customer locations.
Helped plumber work efficiently by carrying and organizing supplies, tools and equipment.
Assisted plumber with work such as kitchen and bath remodels and appliance installations.
Performed pipe fabrication, installation and fitting according to proper specifications.
Cut and beveled piping using cutting torches, saws and threading machines.
Coordinated schedules with various construction departments in plumbing works for new and existing buildings.
Identified and located required tools prior to starting each project.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Helper, 04/2018 to 03/2019 Turner Industries Group LLC – City, STATE,
Moved items between machines, conveyors and transport equipment based on current production needs.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Built and packaged products to comply with multiple work orders and deadlines.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Helped machine operators set up and tend equipment to complete runs.
Checked daily project specifications to weigh and mix ingredients.
Operated hand trucks, forklifts and scissor lifts.
Examined final products to check conformance with quality and design standards.
Organized supplies for efficient use based on expected customer needs.
Monitored processes to avoid overloading and keep machinery functioning properly.
Inspected quality of finished products, making minor repairs to meet project expectations.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Recorded production data in daily logs.
Organized all project components on work tables according to work flow.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Construction Helper, 01/2017 to 02/2018 Asebedos Construction – City, STATE,
Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
Followed documentation and reporting requirements for all project activities, safety concerns and incidents.
Moved supplies and tools to site areas to keep work moving smoothly.
Operated equipment and tools safely to carry out efficient project work.
Relayed communication to equipment operators and helped attach special pieces.
Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
Operated overhead lifts to move heavy and bulky work materials.
Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
Used picks and shovels to dig, spread and level dirt and gravel.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School Diploma: , Expected in 06/2015 Dickinson High School - Dickinson, TX GPA:
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