dealer relations manager resume example with 13 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Dealer Relations Manager, to
Ihs MarkitNorwalk, CT,

Startup tech company manufacturing high performance on and off-road racing motorcycles.

  • Developed business relationships with critical Regulatory authorities at NHTSA and the EPA, as well as consumer agencies of NADA and KBB, to interpret requirements and reduce liability and enable acceptance and sales of new motorcycles to the US market.
  • Engaged as Project Manager for homologation and certification of bikes- bringing together various stakeholders including Mechanical and Software Engineers, Supply Chain Management, Manufacturing, Marketing and Designers to work ahead of schedule to complete the bikes' certification for US market.
  • Worked with Legal Counsel to develop Dealership Agreement, and created a streamlined process for review, completion and tracking of each contract.
  • Created company's first CRM to incorporate new leads, track prospect phases, and enable better reporting and communication across all departments.
Government Licensing and Homologation Consultant, 2011 to 2013
Dish Network CorporationEast Pittsburgh, PA,
  • Researched, integrated and communicated Government regulations, functional needs and technical requirements between diverse stakeholders to educate company for introduction of new products to market.
  • Investigated U.S. State licensing requirements for sale of electric motor vehicles, and created corporate documentation, allowing BRD to sell into US marketplace and expand product reach.
  • Led weekly review meetings with management, vendors, and overseas operations in Taiwan, managing progress and timely delivery of company-wide initiatives.
U.S. Dealer Relations Manager, 01/2007 to 01/2010
Cvs HealthReston, VA,
  • A pioneer in the development of electric powered, zero-emission, highway legal scooters.
  • Assessed internal organizational needs in order to design and create interdepartmental processes and operational procedures to meet business requirements in a fast paced private company going public.
  • Created and implemented new dealer support infrastructure including technical and sales manuals, sales programs, and related tools to maximize effectiveness of dealers' sales and marketing programs.
  • Managed rapid expansion of dealer network from 5 to 96 dealers in 18 months that involved significant interaction, communication and coordination with internal departments and external service providers.
  • Ensured that requirements considered critical to the success of these customers were communicated and managed throughout the organization.
  • Drove retention, development, and up-selling to ensure customer success with new, untested product, and guarantee that adoption of product line was successful.
  • Developed internet-based portal, created communications and training, established first dealer manual, and introduced processes to facilitate access, order fulfillment, warranty claims and product roll-out.
  • Collaborated with International colleagues, sharing best practices and addressing complexities of global expansion while managing two coordinators responsible for new dealer orientation and technical training.
National Sales Administrator, 01/2004 to 01/2007
  • A provider of satellite based communication systems to the defense, recreational vehicle and marine industries.
  • Developed selection criteria for dealers, identified new customers, constructed and maintained sales database in conjunction with sales and marketing to best apply resources, design sales strategy and open new markets.
  • Managed all aspects of sales events and planned and organized conferences, technical workshops, remote training seminars, recognition events, and sales representative orientations, negotiating vendor contracts to surpass goals.
  • Co-facilitated strategy sessions to better support organizational objectives, streamline processes, keep sales people on task and increase organizational alignment between departments.
  • Introduced Trade Show Planning meetings that brought together Engineering and Sales Teams to coordinate goals and logistics for over 100 events, decreasing operational costs and redundancies and increasing intra-team communication and alignment.
Training and Communications Specialist, 01/2000 to 01/2003
  • Managed the development and implementation of training for over 500 clinicians and staff, providing for proper introduction of new procedures and addressing gaps related to systems rollout.
  • Coordinated the implementation of a new financial system including project planning and execution, staff training, and troubleshooting of integration issues.
  • Built trusted relationships with executive sponsors and end users to ensure organizational adoption of new platform.
  • Created the "Financial Times" newsletter to communicate new developments and educate researchers, clinicians, and administrators, expanding educational reach and increasing training attendance levels.
  • Drafted communications for senior directors and CEO to align with organizational goals.
Training Consultant, 01/1998 to 01/2000
JPMORGAN CHASE Global Investor ServicesCity, STATE,
  • Developed new-hire training program to provide more comprehensive and uniform instruction resulting in faster on boarding, better job performance, higher employee retention and increased productivity.
  • Created culture-supporting events that led to informal mentoring, that enhanced development and provided better support system, increasing communication between groups when associates advanced.
  • Designed program curriculum and wrote instructional materials, technical guides and presentations to further employee development.
  • Acted as training ambassador to other groups.
  • Interviewed and evaluated candidates and conducted associate reviews to further staff development and increase quality of employee pool and raise performance standards.
Bachelor of Arts: Economics, Expected in to STATE UNIVERSITY OF NEW YORK - Oswego, NY
Associate of Arts: Program Liberal Arts, Expected in to Dutchess Community College - Poughkeepsie, NY
Program Liberal Arts
streamline, conferences, contracts, CRM, database, delivery, documentation, staff training, fast, Financial, functional, Government regulations, instruction, Legal, logistics, managing, marketing, market, materials, Mechanical, meetings, mentoring, access, negotiating, network, newsletter, organizational, presentations, processes, progress, project planning, quality, reporting, selling, Sales, seminars, staff development, strategy, Supply Chain Management, technical training, employee development, troubleshooting, workshops

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Resume Overview

School Attended

  • Dutchess Community College

Job Titles Held:

  • Dealer Relations Manager
  • Government Licensing and Homologation Consultant
  • U.S. Dealer Relations Manager
  • National Sales Administrator
  • Training and Communications Specialist
  • Training Consultant


  • Bachelor of Arts
  • Associate of Arts

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