daycare owner operator resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Knowledgeable in both Childcare and Retail offering, proven team building and program oversight abilities developed over 22 year progressive career in Retail and Childcare education. Practiced at coordinating facility space, resources and staff to efficiently meet dynamic demands. Well-organized, proactive and tactful in working with individuals of all backgrounds. Results-driven professional highly experienced in Retail and Childcare environments. Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operations. Effectively leverage interpersonal communication skills to develop long-lasting relationships. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Good Work Ethic
Critical Thinking
Relationship Building
Friendly, Positive Attitude
People Skills
Organizational Skills
Team Building
Customer Service
Reliable & Trustworthy
Computer Skills
Training & Development
Problem Resolution
Conflict Resolution
First Aid/CPR
Planning & Organizing
Microsoft Office
Supervision & Leadership
Experience
Daycare Owner/Operator, 03/2022 - 06/2022 Einsteins In Action Daycare – City, STATE,
Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and [Type] policies and procedures.
Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
Observed daycare activities to assess quality and provided feedback to staff to improve service.
Executed administrative plan and procedures to define staff responsibilities, equitable workloads and supervisory roles.
Trained, managed and motivated employees to promote professional skill development.
Established and enforced modern educational standards to support student needs.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Manager Branch Manager, 10/2003 - 06/2015 Absa Bank, Barclays Bank – City, STATE,
Received internal audit score of [Number]%.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Supported outside sales force in servicing and obtaining new business.
Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
Planned work schedules to maintain adequate staffing levels.
Managed and inspired team members to perform to full potential, driving branch profitability.
Worked with past-due customers by developing plan for resolution.
Created and maintained branch solvency by controlling assets and proper credit extension.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Verified cash by balancing cash drawers and maintaining cash count records.
Established and built customer relationships through targeted outreach and initiatives.
Delegated collection activity, following up to drive completion.
Disciplined employees to encourage compliance with company policies and procedures.
Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
Examined markets to inform customers on profitable purchases and financial opportunities.
Explained benefits of various investment options to help customers fulfill personal investment goals.
Delivered associate performance evaluations to determine merit increases and bonus amounts.
Analyzed products and policies and recommended changes to maximize profitability.
Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
Directed team members in authorizing loans and opening checking and savings accounts.
Developed and implemented sales and marketing strategies to align with annual sales initiatives.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed and implemented new sales strategies to update product lines.
Researched and communicated competitive activity to influence marketing plans and sales tactics.
Executed and created strategic sales plans to expand customer base and extend global reach.
Performed sales consultations and educated clients on products and services.
Tracked monthly sales to generate reports for business development planning.
Analyzed competitors' successes and failures, evaluating impact on market.
Identified and reported suspicious behavior to security personnel as appropriate.
Opened new checking, savings and lines of credit for customer accounts.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Banking Officer, 02/1994 - 12/2000 Standard Bank Of South Africa – City, STATE,
Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
Evaluated member's creditworthiness for new services.
Determined whether members were eligible for new services.
Processed general ledger tickets for expenses and fee income.
Supplied executive-level administrative support to upper management by reviewing employee performance, implementing policies within various departments and developing budgets.
Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
Referred unresolved customer grievances to designated departments for further investigation.
Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
Verified amounts and integrity of every check or funds transfer.
Prepared official checks for customer and internal bank needs.
Resolved problems or discrepancies concerning customers' accounts.
Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Performed special services for customers, ordering bank cards and checks.
Education and Training
Grade R Teaching: Education And Training, Expected in 05/2021 - University of South Africa - Johannesburg, GPA: Status -
Management in Early Childhood: Education And Training, Expected in 03/2020 - University of South Africa - Johannesburg, CA, GPA: Status -
Regulatory Examination: Regulatory Examination , Expected in 10/2011 - Moonstone - Johannesburg, CA, GPA: Status -
BANKING SERVICES ADVICE: Business Management, Expected in 02/2011 - Milpark Business School - Johannesburg, CA, GPA: Status -
High School Diploma: , Expected in 12/1989 - Umlazi Commercial High School - South Africa, GPA: Status -
Languages
English:
Professional:
Negotiated:
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Xhosa:
Professional:
Negotiated:
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Accomplishments
Created highly effective new program that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
Activities and Honors
Member, Small Business Association (2008 - present)
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