- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Bilingual Reservation Agent with advanced fluency in Spanish. Adept in answering telephone calls and emails in a courteous and professional manner. Prompt and efficient with following up with guest inquiry leads for second chance bookings. Offering advanced communication talents and lot's of experience.
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Instituto De Profesorado De Educación Inicial - Frias Argentina,
Byu - Provo, UT,
Halo Branded Solutions – New York City, NY,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Processed customer account changes using proprietary software.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Trained new employees on processes to promote productivity team-wide.
- Assessed customer account information to determine current issues and potential solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Unifi – Missouri, MO,
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Provided clients with assistance in preparing required travel documents and forms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided IT and software trouble-shooting support to rest of the organization.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
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School Attended
- Instituto De Profesorado De Educación Inicial
- Byu
Job Titles Held:
- Call Center Agent
- Gate Agent
Degrees
- Bachelor of Arts
- Associate of Applied Science
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