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daycare owner operator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Bilingual Reservation Agent with advanced fluency in Spanish. Adept in answering telephone calls and emails in a courteous and professional manner. Prompt and efficient with following up with guest inquiry leads for second chance bookings. Offering advanced communication talents and lot's of experience.

Skills
  • Microsoft Office
  • Computer skills
  • Analytical
  • People skills
  • Leadership
  • Time management
  • Reliable and trustworthy
  • Active listening
  • Customer service
  • Communication
  • Fluent in Spanish
  • Multitasking
  • Work ethic
  • Translator
  • Experience with kids
  • Understanding in child growth
  • Patient and understanding with Parents
  • Safety precautions
  • Efficient
Education and Training
Bachelor of Arts: Kindergarten And Preschool Education, Expected in 12/1997
Instituto De Profesorado De Educación Inicial - Frias Argentina,
GPA:
Associate of Applied Science: Accounting, Expected in 02/2021
Byu - Provo, UT,
GPA:
Experience
Call Center Agent, 05/2019 to 01/2020
Halo Branded SolutionsNew York City, NY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Processed customer account changes using proprietary software.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Trained new employees on processes to promote productivity team-wide.
  • Assessed customer account information to determine current issues and potential solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Gate Agent, 04/2019 to 12/2019
UnifiMissouri, MO,
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

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Resume Overview

School Attended

  • Instituto De Profesorado De Educación Inicial
  • Byu

Job Titles Held:

  • Call Center Agent
  • Gate Agent

Degrees

  • Bachelor of Arts
  • Associate of Applied Science

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