Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly-motivated individual with many years of experience in design, development, analysis, experimentation and testing. Demonstrated competence leading multiple projects. Strong background in analysis, application and database security, data governance, documentation and technical writing.

  • MS office suite
  • Project management
  • Data Integrity
  • Critical thinker
  • Strong problem solver
  • Excellent communication skills
  • Pleasant demeanor
  • Meticulous attention to detail
Data Governance Lead, 11/2016 to Current
Jones Lange Lasalle Inc.Saint Louis, MO,
  • Worked with the CIO, ISO and Information Systems director to design, coordinate and successfully implement a formal Data Governance program. This program at the university continues to evolve.
  • Establish top-down support from stake holders to ensure that employees are properly educated and trained about responsibility related to data and institutionally appropriate practices in the collection, use and disposal of data. Coordinate Data Steward engagements for continued dialogue surrounding their data responsibilities, data awareness and usage
  • Work with all projects requesting the transfer of data internally or externally to identify data domains, data stewards, application managers, custodians, and trustees when needed.
  • Designed a data usage request process using DocuSign to create an approval workflow process for the requesting the movement of data. Ensure effective tracking and reporting (# owners, signed off definitions etc.) of data governance progress
  • Design, implement, maintain and audit business glossary, application catalog and data transfer list and secure sign-off with data data application managers, SMEs and at Data Governance Committee.
  • Run and maintain data governance forums escalating issues, resolving disputes, and defining distinct definition and ownership
  • Work with Data Governance Committees, functional users, and SMEs to determine data quality criticality and focus, collaborating with the Data Quality Lead to turn this into data quality improvement plans
  • Oversee, direct colleagues and participate in delivery of data governance activities including creation of data inventories and adherence to data policies, controls and audits
  • Establish, maintain, update, and publish approved data standards for privacy and information security, records management, student, faculty and employee data. Policies include a comprehensive set of rules, policies and procedures governing the proper use and disposal of the company’s data, roles and responsibilities and all supporting documents.
  • ·Tasked with supporting the BI analytics and Integration teams on projects, dashboards and writing SDLC.
  • Successfully managed several small and large projects.
Security Administrator, 01/2008 to 11/2016
Iron MountainNorth Kansas City, MO,
  • Security Chair of the system owners from the Registrar, Admission, Financial Aid, and Bursar’s office.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Protected secure data files and regulated access.
  • Made recommendations to improve security procedures and systems.
  • Designed, implemented and maintained security systems and controls.
  • Project security lead on application and database projects
  • Analyzed ERP applications and 3rd party business application risk to identify and implement appropriate security countermeasures.
  • Worked with in-house and Legislative auditors to identify vulnerabilities and implement necessary remediation.
  • Coordinated many successful security upgrades, patches, and fixes working with both techinical, DBAs and functional users.
Network Administrator , 01/1996 to 01/2008
Badger Meter IncNew Orleans, LA,
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
  • Established policies and procedures for publishing Web pages and applications in conjunction with content creators.
  • Created manuals and other documentation for use in new employee training classes.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Determined and alleviated hardware, software and network issues.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Worked closely with end users to solve problems related to hardware and software.
  • Maintained strong working relationships with vendors and outside IT consultants.
  • Responsible researching, recommending, transitioning and automating all paper processes as needed. Create training material and execute training for all department employees.
  • Act as the liasion support for the technology team.
Supervisor of Adjustments, Financial Operations, 06/1984 to 06/1994
Towson UniversityCity, STATE,
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Responsible for the accounts receivable for students, staff, faculty and internal and external university organizational accounts.
  • Maintain student payment plan, tuition waiver reconciliation, international student accounts, refunds for financial aid and student university withdraw.
Financials Student Account Associate, 06/1980 to 06/1984
Towson UnversityCity, STATE,
  • Responded to customer telephone calls to answer questions, provide information and resolve problems.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Created and recorded invoices, accounts receivables and year to date general ledger journal entries.
  • Expedited entry of cash receipts and performed manual deposits.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and reconciled daily totals to confirm proper accounting.
  • Manually updated records and tracking spreadsheets for student accounts receivable.
  • Verified vendor accounts by reviewing documentation, rectifying issues, reconciling accounts and contacting account holders.
Education and Training
High School Diploma: , Expected in 05/1978
Institute Of Notre Dame - Baltimore, MD
: Accounting And Business Management, Expected in
Towson University - Baltimore, MD

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School Attended

  • Institute Of Notre Dame
  • Towson University

Job Titles Held:

  • Data Governance Lead
  • Security Administrator
  • Network Administrator
  • Supervisor of Adjustments, Financial Operations
  • Financials Student Account Associate


  • High School Diploma
  • Some College (No Degree)

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