Detail-oriented professional with strong technical skills, ability to learn concepts quickly, and manage daily office functions.
Attention to detail
Filing and data archiving
Professional phone etiquette
Excellent communication skills
Works well under pressure
Social media knowledge
Employee training and development
Communication: University of Wisconsin - Superior, Distance Learning - Superior, WI Major course study in Communicating Arts.
01/2017 to Current
Data Entry Team LeadMenards Conference Center – Eau Claire, Wisconsin, United States
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
Monitor team performance; sending daily and weekly reports to management.
09/2016 to 01/2017
Data EntryMenards – Eau Claire, WI
Enter customer data into Menards rebate system while maintaining daily and weekly quota.
05/2015 to 09/2016
Customer Care RepresentativeXcel Energy – Eau Claire, WI
Manage customer calls effectively and efficiently in a fast-paced and challenging call center environment.
Provide high quality customer interaction that include establishing, transferring, and/or disconnecting services; analyzing and explaining customer bills; negotiating payment arrangements; consulting and offering services; handling gas and electric calls, including emergencies.
Take accountability for individual performance indicators of customer satisfaction and productivity to ensure that the overall business objectives are achieved.
06/2014 to 05/2015
Scheduler Coordinator and Office AssistantIntegrity Interlock – Oconomowoc, WI
Schedule service appointments for new and existing clients.
Follow up with clients regarding unpaid services, outstanding balances, and/or retrieving devices.
Create daily and weekly reconciliation reports for nine shop locations along with performing monthly audits on bank deposits to ensure accuracy.
10/2006 to 06/2014
Softlines Brand Team MemberTarget – Oconomowoc, WI
Demonstrated excellent guest service to guests that have questions about products, including locating and pricing.
Ensured a finished zone by closing, along with placing all returned or abandoned products in their home locations. Along with ensuring the correct sign placements and price accuracy.
Stocked shelves, organized displays, and ensure correct sign placements for price accuracy.
Obtained experience with working as a team to finish projects, resolving problems, and creating a “fast, fun, and friendly” experience for our guests.
05/2009 to 08/2009
Visitor Services Associate Pattison State Park – Superior, WI
Demonstrated great customer service to visitors that are visiting the park for the first time, pointing out the main points to see and answer other questions relating to the park, policies, and
the local community.
Obtained experience withelectronic cash registers, electronic credit card
verification equipment, and computerized reservation and reporting systems.
Effectively managed the Visitor Center, collecting and accounting for fees, issuing admission receipts in accordance with
Change For Cranes, Founder, Mukwonago, Wisconsin September 2001 – May 2004 Worked closely with
local businesses to sponsor prizes for fundraisers to help motivate students, parents, teachers, and
community members to donate. Put together different types of presentations (slideshows and puppet
shows) with accurate information for a variety of audiences.
Midwest Annual Crane Counts, Waukesha County Coordinator, Mukwonago, Wisconsin 2002 – 2009 Put together meetings each year to give out any new information and go over count procedure. Recruited new counters and gave them the proper training. Collected data from the participants that took part in the count and compiled all the data to a summarize sheet and returned them to the International Crane Foundation.
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Companies Worked For:
Menards Conference Center
Pattison State Park
University of Wisconsin - Superior, Distance Learning
Job Titles Held:
Data Entry Team Lead
Customer Care Representative
Scheduler Coordinator and Office Assistant
Softlines Brand Team Member
Visitor Services Associate
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