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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Information technology professional with an extensive background in project management, business and systems analysis. Detail-oriented Computer Technician with 20 years of technical experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, as well as internal processes/applications.
Skills
  • Full life-cycle development
  • Interpersonal skills
  • Working with shifting priorities
  • Managing multiple projects simultaneously
  • Team player
  • Documentation
  • Large computer networks
  • Servers
  • Windows 7
  • Microsoft Project
Work History
11/1983 to 03/1987
Data Center Operator Oppenheimer & Co Seattle, WA,
  • Performed daily backups and restores to Mainframe computer systems in support of European theater of operations.
  • Daily logging, reproduction, and dissemination of Top Secret/SBI/Codeword message traffic, in support of the Middle East Theater area of operations.
  • Uploaded sensitive message traffic to tactical unit that operated airborne in the event war (weekly drill).
  • Monitored and maintained computer systems, as well as escalation for maintenance issues (software/hardware).
  • Worked with programmers and analysts in our process improvement procedures
08/1987 to 03/1991
Data Center Operator Oppenheimer & Co Summit, NJ,
  • Performed backups and restores for 70 plus computer systems.
  • Escalated all software and hardware issues to vendor or systems/application support
  • Performed initial diagnostics and analysis for systems and applications in preparation on the Problem Management System for trouble ticket generation.
  • Oversaw the daily performance of computer systems.
  • Followed internal procedures for change management, incident management and escalation.
  • Escalated unresolved issues to appropriate level.
  • Presented analysis findings both verbally and in written reports.
Current to Current
Production Support Analyst Apex Systems Twinsburg, OH,
  • Made recommendations and developed technical design for new application features.
  • Identified and corrected performance issues.
  • Oversaw the daily performance of computer systems.
  • Entered commands and observed system function to verify correct operations and detect errors.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Trained users in the proper use of hardware or software.
  • Followed internal procedures for change management, incident management and escalation.
  • Evaluated and conducted technical and functional research and analysis.
  • Presented analysis findings both verbally and in written reports.
  • Participated in special projects, external audits, evaluations and process improvements.
  • Provided after-hours support for applications and project efforts when needed.
  • Implemented new services into production.
  • Collaborated with other offices and territories to plan and implement new technology.
11/2003 to Current
Master Barber Self-employed City, STATE,
I am curently in my 14th year of Barbering and managing the day-to-day operations of the Barber business.
Education
Expected in 2006
Bachelor of Science: General Studies
Wilmington University - Georgetown Delaware,
GPA:

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Resume Overview

School Attended

  • Wilmington University

Job Titles Held:

  • Data Center Operator
  • Data Center Operator
  • Production Support Analyst
  • Master Barber

Degrees

  • Bachelor of Science

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