Information technology professional with an extensive background in project management, business and systems analysis. Detail-oriented Computer Technician with 20 years of technical experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, as well as internal processes/applications.
Skills
Full life-cycle development
Interpersonal skills
Working with shifting priorities
Managing multiple projects simultaneously
Team player
Documentation
Large computer networks
Servers
Windows 7
Microsoft Project
Work History
11/1983 to 03/1987
Data Center OperatorOppenheimer & Co – Seattle, WA,
Performed daily backups and restores to Mainframe computer systems in support of European theater of operations.
Daily logging, reproduction, and dissemination of Top Secret/SBI/Codeword message traffic, in support of the Middle East Theater area of operations.
Uploaded sensitive message traffic to tactical unit that operated airborne in the event war (weekly drill).
Monitored and maintained computer systems, as well as escalation for maintenance issues (software/hardware).
Worked with programmers and analysts in our process improvement procedures
08/1987 to 03/1991
Data Center OperatorOppenheimer & Co – Summit, NJ,
Performed backups and restores for 70 plus computer systems.
Escalated all software and hardware issues to vendor or systems/application support
Performed initial diagnostics and analysis for systems and applications in preparation on the Problem Management System for trouble ticket generation.
Oversaw the daily performance of computer systems.
Followed internal procedures for change management, incident management and escalation.
Escalated unresolved issues to appropriate level.
Presented analysis findings both verbally and in written reports.
Current to Current
Production Support AnalystApex Systems – Twinsburg, OH,
Made recommendations and developed technical design for new application features.
Identified and corrected performance issues.
Oversaw the daily performance of computer systems.
Entered commands and observed system function to verify correct operations and detect errors.
Maintained records of daily data communication transactions, problems and remedial actions taken.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Trained users in the proper use of hardware or software.
Followed internal procedures for change management, incident management and escalation.
Evaluated and conducted technical and functional research and analysis.
Presented analysis findings both verbally and in written reports.
Participated in special projects, external audits, evaluations and process improvements.
Provided after-hours support for applications and project efforts when needed.
Implemented new services into production.
Collaborated with other offices and territories to plan and implement new technology.
11/2003 to Current
Master BarberSelf-employed – City, STATE, I am curently in my 14th year of Barbering and managing the day-to-day operations of the Barber business.
Education
Expected in 2006
Bachelor of Science: General Studies Wilmington University - Georgetown Delaware, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
