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Data Center Operator with background managing and maintaining processes, hardware and software for secure data storage. Talented at smoothly overseeing IT systems, conducting preventive care and rapidly resolving issues. Self-reliant and analytical when solving problems. Comfortable working flexible shifts to meet 24-hour data center needs.
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- Monitor all batch activities for job failures or batch stalls ensuring proper completion of batch within established batch completion goals.
- Monitor all system functions to ensure maximum system availability as described by Service Level Agreements 24 x 7 x 365 days a year.
- Properly track all incidents through Remedy Force & Jira and through established procedures including turnover to other shifts and reporting of incidents.
- Follow documented procedures to resolve known issues and escalate issues to the correct support team, in order to resolve incidents and restore services to production levels.
- Identify any non-compliance and implement a remedied plan of correction.
- Management of critical backup information for offsite data security storage.
- Tape management within the Data Center for daily offsite storage and receiving of tapes from offsite storage.
- Troubleshot and resolved technical issues with data collection equipment and software.
- Integrated new technologies to meet area requirements.
- Reviewed data center stats and researched information to determine root causes of issues.
- Documented data center technical information and instructions to maintain configurations.
- Conducted preventive maintenance to reduce risk of downtime.
- Installed, arranged and monitored data center server hardware, rack-mounted consoles and power distribution equipment.
- Offered technical support by providing instructions and knowledge regarding network and server operations.
- Supported network connectivity in complex network architecture.
- Trained employees on processes and practices specific to each position.
- Monitored performance of mainframes to keep network servers running smoothly.
- Performed quality assurance processes to support data warehouse improvements.
- Resolved warehouse performance and access problems by troubleshooting.
- Reviewed data warehouse system details such as execution time and storage to improve efficiency.
- Communicated with data architects, programmers and engineers to keep projects on track.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Uploaded antivirus software to protect data from cyber threats and malware.
- Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
· Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, Mainframe and Unix/Linux Job Runs, Conducts Monitoring via Spectrum and Site scope, using technical knowledge and triage skills to validate alarms/alerts, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
· Document all actions in accordance with standard company policies and procedures
· Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution
· Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements
· Provide timely response to all incidents
· Notify customer and third-party service providers of issues, outages and remediation status
· Categorize issues for escalation to appropriate technical teams
· Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Initiates daily processing of nightly batch jobs.
- Follows the nightly job run schedule to ensure all jobs are completed and logged within the allocated time frame.
- Monitors, resolves and reports any job failures.
- Maintains accurate process documentation.
- Facilitates general and maintenance notification to the end user community.
- Provides 1st Level service or phone support to users for basic software and hardware of end-user.
- Troubleshoots problems to resolution or escalates to 2nd Level support when necessary.
- Provides administrative support such as resetting/configuring network access, permissions, and file restorations.
- Documents problems and resolutions within call tracking application and provide updates to the knowledge base where applicable .
- Schedules and performs computer operations for both local and remote users.
- Monitors IT environment health and facilitates incident resolution to ensure service availability and continuity.
Pulaski Tech College - North Little Rock, Arkansas ,
East Field Community College - Mesquite, Texas ,
North Lake Community College - Irving, Texas ,
Network Pro Certification
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Resume Overview
School Attended
- Pulaski Tech College
- East Field Community College
- North Lake Community College
Job Titles Held:
- Data Center Operator
- NOC Analyst
- Batch Operator
Degrees
- Some College (No Degree)
- Some College (No Degree)
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