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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Data Center Operator with background managing and maintaining processes, hardware and software for secure data storage. Talented at smoothly overseeing IT systems, conducting preventive care and rapidly resolving issues. Self-reliant and analytical when solving problems. Comfortable working flexible shifts to meet 24-hour data center needs.

Skills
  • Seeking a long-term opportunity to utilize 18+ years of experience in Customer service, IT Support, and Batch Scheduling. I have worked with monitoring tools such as Netcool, TWS, CSS, Catchpoint, Ipmon, F5, Nagios, Autosys, OpsDB, Spectrum, Salesforce, New Relic, Splunk, Spyro, BIG IP, and Team City. I have experience with Remedy, Jira, Vantive, osTICKET, and Solar Winds ticketing systems. I have used Backup tape storage systems such as Enterprise Comvault backup solution & Secure Sync. Looking to use my experience with application software and strong analytical and interpersonal skills in an innovative environment.
Experience
09/2020 to Current
Data Center Operator Oppenheimer & Co Bellevue, WA,
  • Monitor all batch activities for job failures or batch stalls ensuring proper completion of batch within established batch completion goals.
  • Monitor all system functions to ensure maximum system availability as described by Service Level Agreements 24 x 7 x 365 days a year.
  • Properly track all incidents through Remedy Force & Jira and through established procedures including turnover to other shifts and reporting of incidents.
  • Follow documented procedures to resolve known issues and escalate issues to the correct support team, in order to resolve incidents and restore services to production levels.
  • Identify any non-compliance and implement a remedied plan of correction.
  • Management of critical backup information for offsite data security storage.
  • Tape management within the Data Center for daily offsite storage and receiving of tapes from offsite storage.
  • Troubleshot and resolved technical issues with data collection equipment and software.
  • Integrated new technologies to meet area requirements.
  • Reviewed data center stats and researched information to determine root causes of issues.
  • Documented data center technical information and instructions to maintain configurations.
  • Conducted preventive maintenance to reduce risk of downtime.
  • Installed, arranged and monitored data center server hardware, rack-mounted consoles and power distribution equipment.
  • Offered technical support by providing instructions and knowledge regarding network and server operations.
  • Supported network connectivity in complex network architecture.
  • Trained employees on processes and practices specific to each position.
  • Monitored performance of mainframes to keep network servers running smoothly.
  • Performed quality assurance processes to support data warehouse improvements.
  • Resolved warehouse performance and access problems by troubleshooting.
  • Reviewed data warehouse system details such as execution time and storage to improve efficiency.
  • Communicated with data architects, programmers and engineers to keep projects on track.
  • Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
  • Uploaded antivirus software to protect data from cyber threats and malware.
  • Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.

03/2015 to 09/2015
NOC Analyst Adt Security Services, Inc New York, NY,

· Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, Mainframe and Unix/Linux Job Runs, Conducts Monitoring via Spectrum and Site scope, using technical knowledge and triage skills to validate alarms/alerts, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

· Document all actions in accordance with standard company policies and procedures

· Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution

· Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements

· Provide timely response to all incidents

· Notify customer and third-party service providers of issues, outages and remediation status

· Categorize issues for escalation to appropriate technical teams

· Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

03/2014 to 07/2015
Batch Operator Pomeroy Milwaukee, WI,
  • Initiates daily processing of nightly batch jobs.
  • Follows the nightly job run schedule to ensure all jobs are completed and logged within the allocated time frame.
  • Monitors, resolves and reports any job failures.
  • Maintains accurate process documentation.
  • Facilitates general and maintenance notification to the end user community.
  • Provides 1st Level service or phone support to users for basic software and hardware of end-user.
  • Troubleshoots problems to resolution or escalates to 2nd Level support when necessary.
  • Provides administrative support such as resetting/configuring network access, permissions, and file restorations.
  • Documents problems and resolutions within call tracking application and provide updates to the knowledge base where applicable .
  • Schedules and performs computer operations for both local and remote users.
  • Monitors IT environment health and facilitates incident resolution to ensure service availability and continuity.
Education and Training
Expected in
: Information Technology
Pulaski Tech College - North Little Rock, Arkansas ,
GPA:
Expected in
: Information Technology
East Field Community College - Mesquite, Texas ,
GPA:
Expected in
: Information Technology
North Lake Community College - Irving, Texas ,
GPA:
Certifications

Network Pro Certification

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Resume Overview

School Attended

  • Pulaski Tech College
  • East Field Community College
  • North Lake Community College

Job Titles Held:

  • Data Center Operator
  • NOC Analyst
  • Batch Operator

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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