Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Data Center Operator with background managing and maintaining processes, hardware and software for secure data storage. Talented at smoothly overseeing IT systems, conducting preventive care and rapidly resolving issues. Self-reliant and analytical when solving problems. Comfortable working flexible shifts to meet 24-hour data center needs.

  • Seeking a long-term opportunity to utilize 18+ years of experience in Customer service, IT Support, and Batch Scheduling. I have worked with monitoring tools such as Netcool, TWS, CSS, Catchpoint, Ipmon, F5, Nagios, Autosys, OpsDB, Spectrum, Salesforce, New Relic, Splunk, Spyro, BIG IP, and Team City. I have experience with Remedy, Jira, Vantive, osTICKET, and Solar Winds ticketing systems. I have used Backup tape storage systems such as Enterprise Comvault backup solution & Secure Sync. Looking to use my experience with application software and strong analytical and interpersonal skills in an innovative environment.
09/2020 to Current
Data Center Operator Oppenheimer & Co Bellevue, WA,
  • Monitor all batch activities for job failures or batch stalls ensuring proper completion of batch within established batch completion goals.
  • Monitor all system functions to ensure maximum system availability as described by Service Level Agreements 24 x 7 x 365 days a year.
  • Properly track all incidents through Remedy Force & Jira and through established procedures including turnover to other shifts and reporting of incidents.
  • Follow documented procedures to resolve known issues and escalate issues to the correct support team, in order to resolve incidents and restore services to production levels.
  • Identify any non-compliance and implement a remedied plan of correction.
  • Management of critical backup information for offsite data security storage.
  • Tape management within the Data Center for daily offsite storage and receiving of tapes from offsite storage.
  • Troubleshot and resolved technical issues with data collection equipment and software.
  • Integrated new technologies to meet area requirements.
  • Reviewed data center stats and researched information to determine root causes of issues.
  • Documented data center technical information and instructions to maintain configurations.
  • Conducted preventive maintenance to reduce risk of downtime.
  • Installed, arranged and monitored data center server hardware, rack-mounted consoles and power distribution equipment.
  • Offered technical support by providing instructions and knowledge regarding network and server operations.
  • Supported network connectivity in complex network architecture.
  • Trained employees on processes and practices specific to each position.
  • Monitored performance of mainframes to keep network servers running smoothly.
  • Performed quality assurance processes to support data warehouse improvements.
  • Resolved warehouse performance and access problems by troubleshooting.
  • Reviewed data warehouse system details such as execution time and storage to improve efficiency.
  • Communicated with data architects, programmers and engineers to keep projects on track.
  • Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
  • Uploaded antivirus software to protect data from cyber threats and malware.
  • Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.

03/2015 to 09/2015
NOC Analyst Adt Security Services, Inc New York, NY,

· Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, Mainframe and Unix/Linux Job Runs, Conducts Monitoring via Spectrum and Site scope, using technical knowledge and triage skills to validate alarms/alerts, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

· Document all actions in accordance with standard company policies and procedures

· Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution

· Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements

· Provide timely response to all incidents

· Notify customer and third-party service providers of issues, outages and remediation status

· Categorize issues for escalation to appropriate technical teams

· Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

03/2014 to 07/2015
Batch Operator Pomeroy Milwaukee, WI,
  • Initiates daily processing of nightly batch jobs.
  • Follows the nightly job run schedule to ensure all jobs are completed and logged within the allocated time frame.
  • Monitors, resolves and reports any job failures.
  • Maintains accurate process documentation.
  • Facilitates general and maintenance notification to the end user community.
  • Provides 1st Level service or phone support to users for basic software and hardware of end-user.
  • Troubleshoots problems to resolution or escalates to 2nd Level support when necessary.
  • Provides administrative support such as resetting/configuring network access, permissions, and file restorations.
  • Documents problems and resolutions within call tracking application and provide updates to the knowledge base where applicable .
  • Schedules and performs computer operations for both local and remote users.
  • Monitors IT environment health and facilitates incident resolution to ensure service availability and continuity.
Education and Training
Expected in
: Information Technology
Pulaski Tech College - North Little Rock, Arkansas ,
Expected in
: Information Technology
East Field Community College - Mesquite, Texas ,
Expected in
: Information Technology
North Lake Community College - Irving, Texas ,

Network Pro Certification

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School Attended

  • Pulaski Tech College
  • East Field Community College
  • North Lake Community College

Job Titles Held:

  • Data Center Operator
  • NOC Analyst
  • Batch Operator


  • Some College (No Degree)
  • Some College (No Degree)

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