(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
To acquire a position that allows me to utilize my analytical problem solving capabilities, knowledge of Customer Service, Insurance, Sales and Accounting experience. While also be given the opportunity to grow within a strong organization.
  • Outstanding Customer service, Sales and Attendance.
  • Impressive knowledge of Microsoft Office, Sales Force, Green Screen, Oracle, SAS and SAP.
  • Ability to research, escalate and resolve, customer and internal account concerns.
Education and Training
Holly Hill Roberts High School , Expected in 06/1985 High School Diploma : - GPA :
Outgoing Claims Accounts Specialist with 4+ years of experience specializing in damage claims and proving liability. I use my 20+ years of interpersonal and Customer Service skills to benefit the Customer Service goals of the company. I am personable ,reliable and will prove to be and asset to your company
Giant Eagle, Inc. - Damage Claims Supervisor
Whitestown, IN, 07/2017 - 04/2017
  • Investigated claims in order to issue reasonable fault.
  • Issued approval or denial of the claim based off of the finding of the investigation.
  • Assisted with the next process of approval or denial of the claim.
  • Rather offering repair services or steps to appeal the decision.
  • Assign vendor or subcontractor to repair/restore homeowners' issue.
  • Executed full cycle accounting of vendors, subcontractors, Insurance companies and homeowner.
  • Demonstrated excellent professionalism while communicating with all parties via phone, fax, email and web chat.
Adt Security Services, Inc - Claims Recovery Specialist
Rochester, NY, 05/2014 - 07/2017
  • Recovery of repair cost on third party CATV damages across multiple states.
  • Developed a professional working relationship with the client, on site investigators, technician's and management team.
  • Resolved and negotiated claims recovery via phone, email, letter and other means of communication.
  • Worked liable parties' insurance provider to defend claims and negotiate settlements.
  • Administered claim from start to finish until payment received.
  • Applied Cash application of payments to insure fund were allocated to the correct claim by amount, invoice and claim number.
Kinder Morgan - Patient Care Advocate
Newport News, VA, 05/2013 - 04/2014
  • Assisted with inquiries from members, providers, physicians and internal and external clients related to pharmaceutical benefits.
  • Researched and resolved mail order claim issues, responding to members within performance agreement guidelines.
  • Inputted correct medical billing coding to ensure claims processed correctly.
  • Provided Prior Authorization codes, correspondence and pricing based off of members pharmaceutical benefits.
  • Provided benefit accumulators such as deductibles, coinsurance, Out Of Pocket Maximums and Copayment based off of plans coverage.
  • Utilize knowledge of benefits accumulators while assisting members with Explanation of benefits (EOB).
Time Warner Cable - Commercial Sales Coordinator
City, STATE, 09/2010 - 05/2013
  • Coordinated information with the construction department for new service areas.
  • Processed approval of site audits allowing for next phase of service allowing sales agent to complete contracts.
  • Reviewed Sales contracts with attention to detail outlining any discrepancies of rate of service or services being provided.
  • Coordinated with the customer and the Field Sales Rep to confirm work requirements, customer due dates and Provided Installation dates.
  • Managed problems/escalations or delays between, customers, Sales Reps and order fulfillment teams when issues rose during provisioning phase of the order.
Time Warner Cable - Order Manager Rep
City, STATE, 04/2008 - 09/2010
  • Lead party in the coordination of activities related to the installation of all service for the customer.
  • Ensured that all organizations touching the order accurately complete their respective task.
  • Review all service requests for accuracy and completeness by working with the customer and/or account team prior to the order being submitted for processing.
Time Warner Cable - Customer Service Rep
City, STATE, 08/2001 - 04/2008
  • Assisted Residential Customers with billing, product knowledge and technical support via phone, fax, email and live chat.
  • Reviewed billing/payment history to determine payment amount, payment arrangements and collection write off amounts.
  • Created Manual Invoice's and Receipt's to insure accurate information for both the company and customers finance department.
  • Provided manual receipts/invoices, Fraud information and Product information packets.
  • Tracked business contracts, Sales and sales agreements through Sales Force.
accounting, attention to detail, benefits, billing, contracts, clients, Customer service, email, fax, finance, Insurance, medical billing, mail, Microsoft Office, Oracle, pricing, coding, research, Sales, SAP, SAS, settlements, technical support, web support

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School Attended

  • Holly Hill Roberts High School

Job Titles Held:

  • Damage Claims Supervisor
  • Claims Recovery Specialist
  • Patient Care Advocate
  • Commercial Sales Coordinator
  • Order Manager Rep
  • Customer Service Rep


  • High School Diploma

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