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Dairy Department Manager Resume Example

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DAIRY DEPARTMENT MANAGER
Professional Summary

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

Skills
  • Merchandising operations
  • Distribution center management
  • Strategic selling
  • Developing brand messaging
  • Marketing strategy
  • Process and procedure development
  • Detail-oriented
  • Teamwork
  • Written Communication
  • Customer Service
  • Project Management
  • Leadership
  • Excellent work ethic
  • Flexible & Adaptable
  • Reading comprehension
  • Cultural awareness
  • Training & Development
Work History
Dairy Department Manager, 01/1981 to 12/2020
Market Basket – Bellingham, MA
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Offered hands-on assistanceto customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Educated customers on promotions to enhance sales.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Boosted sales rates Number% by checking for and locating requested items in inventory system.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
  • Recruited, managed and motivated Number-member retail team to give every guest positive and memorable experiences.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Led and developed management team of Number.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Propelled market share to surge ahead of competitors and earn #Number ranking.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
Die Cutter Machine Operator, 01/1995 to 07/1997
Screen Print Dow – Andover, MA
  • Promptly removed completed loads from press.
  • Made timely adjustments to machine operations and components to meet demands of different production orders.
  • Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Kept equipment clean, repaired and lubricated to maximize performance.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.
  • Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
  • Logged, trafficked and updated projects in job management software.
  • Installed plates and wash blankets and verified copy checks, correct ink, scores, and barcodes.
  • Checked completed work to identify flaws and sort items by grade.
  • Used gauges, calipers and other devices to take measurements and identify problems.
  • Reviewed completed orders for quality and accuracy.
  • Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation.
  • Achieved challenging production goals on consistent basis by optimizing machine operation.
Inspector in Quality Assurance, 12/1995 to 07/1996
Screen Print Dow – Andover, MA
  • Completed precise measurements using special tools.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Used Tool to inspect quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Examined Products for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Communicated with production team members about specific quality issues such as Type and Type.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Education
High School Diploma: 05/1983
Central Catholic High School/ Lawrence High School - Methuen, MA/ Lawrence MA
Certifications

Food safety

Osha

First aid

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Resume Overview

Companies Worked For:

  • Market Basket
  • Screen Print Dow

School Attended

  • Central Catholic High School/ Lawrence High School

Job Titles Held:

  • Dairy Department Manager
  • Die Cutter Machine Operator
  • Inspector in Quality Assurance

Degrees

  • High School Diploma : 05/1983

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