customer support team manager resume example with 7+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
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O'reilly Auto Parts – Fort Worth, TX
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Wrote and tested over 10 of the standard operating procedures that were used to train new employees.
Redner's Markets Inc. – Sinking Spring, PA
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Read work orders or received instructions from supervisors to determine work requirements.
- Maintained compliance with internal and regulatory safety standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Removed snow from sidewalks, driveways and parking areas.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
Camp Recovery – San Rafael, CA
- Checked shelves for damaged or expired items and promptly removed for disposal.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Updated product labels to reflect accurate pricing.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
US Navy – City, STATE
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Resolved and maintained workstation issues related to upgrades, software and hardware failures.
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
- Utilized active directory to reset user passwords for employees.
- Configured servers, routers and switches to prepare for deployment throughout organization.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Lemon Bay High School - Englewood, FL
- Student Veterans of America Treasurer, [2018-2019]
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Resume Overview
School Attended
- Lemon Bay High School
- State College of Florida, Manatee-Sarasota
Job Titles Held:
- Customer Support Team Manager
- Maintenance Specialist
- Grocery Stock Clerk
- Information Technology Technician
Degrees
- High School Diploma
- Some College (No Degree)
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