Dedicated Customer Success Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customer and highly effective at adapting to change. Reliable and driven, with strong time management and prioritization abilities.
Exceptional communication skills
MS Windows proficient
Strong client relations
Training development aptitude
Excellent customer service skills
Strong multi-tasking skills
Customer Success Representative, 09/2016 to Current Justworks – New York, New York
Serve as the frontline for customer inquiries across multiple channels simultaneously (email, phone, live chat).
Work through creative solutions to effectively answer customer questions, provide guidance, and resolve issues.
Work closely with operations, and benefits teams on a day to day basis.
Help with customer retention, and contribute recommendations for improving products and processes.
Remain informed on HR topics such as, health benefits, taxes, payroll, and compliance.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Claims Service Adjuster, 09/2014 to 08/2016 Allstate Insurance Company – Uniondale, New York
Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
Negotiate with claimant and third party carriers to settle claims.
Substantiated legitimate claims and denied unjustified claims.
Provide exceptional customer service, which contributed to overall company retention.
Trained other claims staff members on proper handling and evaluation of claims.
Emergency Room Registrar, 05/2014 to 11/2014 South Nassau Communities Hospital – Oceanside, New York
Registered all patients in the emergency department and those patients admitted to the hospital for observation or inpatient care.
Completed registration process and cleared inpatients for discharge.
Obtained and verified identification, insurance, and any medical records.
Medical Receptionist, 09/2012 to 04/2014 HealthBridge – Great Neck, New York
Greeted patients in person and over the phone to ascertain what each patient wanted or needed.
Served as the main liaison between patients, physicians and management.
Confirmed patient demographics.
Collected patient co-payments and outstanding balances.
Knowledge of health insurance, and verifying patient benefits and eligibility.
MBA: May 2018 Adelphi University - Garden City, NY
Bachelor of Science: Biology, September 2013 University of Massachusetts Amherst - Amherst, MA