Experienced Customer Service professional bringing 20 years of quality performance in related roles. Versatile staff coordinator offering blend of human resources and business development strengths. Extensive background collaborating in organizational start-ups, expansions and restructures while playing key role in building, allocating and motivating talented teams. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Understanding HR Generalist adept at managing wide range of employee relations issues. Expertise in problem solving and mediation. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Accomplished personnel engagement professional with strong background supporting building and retention of talented teams. Skilled in tackling personnel grievances and conflicts, working with management in attainment of challenging objectives.
Customer Service and Leadership
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