LiveCareer-Resume

customer success consultant resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic and inquisitive professional with experience in the tech software industry. Experience as a technical lead and customer-facing subject matter expert. Adept in identifying and mitigating risks, reaching milestones and managing deliverables. Tactical professional with background successfully eliminating roadblocks and technical challenges for customers while offering credentialing, workforce, and capacity solutions.

Skills
  • Salesforce CRM Software
  • Data Extraction
  • Account Management
  • Process Improvement
  • Technical Communication
  • Project Development and Lifecycle
  • Information Technology Management
  • Technological Globalization
  • Financial Management
  • Managing Technology Operations and Innovation
  • Project Management
  • Complex Problem Solving
  • Testing and Troubleshooting
  • Productivity Improvement
  • Microsoft Office and Google Suites
Experience
Software Consultant, 01/2022 - Current
Granicus St. Paul, Mn/Denver,
  • Mined, cleaned and organized data to build unique automated configurations for enterprise and private clients
  • Manages customer implementation and reworks by developing a clear timeline for completion.
  • Quickly identifies and escalates any potential risks to your project implementations.
  • Ensures that automation, configurations, standardizations, and best practices are accurately completed on time to meet customer expectations.
  • Monitors usage, identifies lack of product use. This includes monitoring for unpublished schedule, automation, requesting, swapping, and registered users.
  • Acts as voice of customer by using feedback to escalate product and process changes.
  • Capitalizes on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for customer.
  • Identifies any possible customer health risks and works with supervisor on action plan to ensure customer renewal.
  • Effectively managed portfolio of 40+ accounts totaling over $500,000 in Annual Recurring Revenue (ARR)
HS Math/AP CSP Teacher, 06/2020 - 12/2021
Honeywell Point Pleasant, NJ,
  • Developing and implementing engaging and informative lessons that meet curriculum standards and keep students interested.
  • Adopted distinctive teaching methodologies, organized healthy group discussions, and mentored troubled students.
  • Effectively communicated with students, administration, and parents to ensure student success in and outside of the classroom.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
Administrative Assistant, 10/2015 - 02/2018
Mental Fitness City, STATE,
  • Assisted the Camp Director to provide leadership and guidance to campers and participated in fundraising efforts for camp sponsored trips.
  • Accountable for accurate collection, reconciliation from assigned list, and receipt drafting of monthly fees.
  • Successfully performed conflict resolution related task between camp participants which prevented further escalation to upper management
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education and Training
Master of Science: Information Technology Management, Expected in 09/2022
-
Shorter University - Salt Lake City, UT
GPA:
Status -
  • Dean's List
  • Honor's Society
Bachelor of Science: Business Administration And Management, Expected in 12/2017
-
Shorter University - Rome, GA
GPA:
Status -
  • Dean's List Honoree
  • Summa cum laude graduate
Certifications
  • Certified Customer Success Manager Level 1 (CCSM)
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Resume Overview

School Attended

  • Shorter University
  • Shorter University

Job Titles Held:

  • Software Consultant
  • HS Math/AP CSP Teacher
  • Administrative Assistant

Degrees

  • Master of Science
  • Bachelor of Science

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