Enthusiastic and inquisitive professional with experience in the tech software industry. Experience as a technical lead and customer-facing subject matter expert. Adept in identifying and mitigating risks, reaching milestones and managing deliverables. Tactical professional with background successfully eliminating roadblocks and technical challenges for customers while offering credentialing, workforce, and capacity solutions.
Skills
Salesforce CRM Software
Data Extraction
Account Management
Process Improvement
Technical Communication
Project Development and Lifecycle
Information Technology Management
Technological Globalization
Financial Management
Managing Technology Operations and Innovation
Project Management
Complex Problem Solving
Testing and Troubleshooting
Productivity Improvement
Microsoft Office and Google Suites
Experience
Software Consultant, 01/2022 - Current Granicus – St. Paul, Mn/Denver,
Mined, cleaned and organized data to build unique automated configurations for enterprise and private clients
Manages customer implementation and reworks by developing a clear timeline for completion.
Quickly identifies and escalates any potential risks to your project implementations.
Ensures that automation, configurations, standardizations, and best practices are accurately completed on time to meet customer expectations.
Monitors usage, identifies lack of product use. This includes monitoring for unpublished schedule, automation, requesting, swapping, and registered users.
Acts as voice of customer by using feedback to escalate product and process changes.
Capitalizes on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for customer.
Identifies any possible customer health risks and works with supervisor on action plan to ensure customer renewal.
Effectively managed portfolio of 40+ accounts totaling over $500,000 in Annual Recurring Revenue (ARR)
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