customer success consultant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

  • Verbal and Written Communication
  • Problem Solving
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Computer Skills
  • Interpersonal Relations
  • Customer Relationship Management
  • Data Management
  • Time Management
Granicus Las Vegas, NV,
  • Provide professional and exceptional quality service to customers to effectively identify their needs, and deliver the best solution to them.
  • Build engaging relationships with customers.
  • Manage time, and pipeline of work, to achieve Key Performance Indicators in a customer centric environment related to Revenue, Quality and Efficiency
  • Display a drive for success with integrity by contributing in your unique way to a high performing culture whilst ensuring all SilverChef and legislative expectations are met.
SENIOR GEOLOGIST, 10/2015 - 09/2022
Stantec Inc. , ,
  • Researched geological formations and applied regional context to making determinations about data.
  • Established and managed data gathering, interpretation and submission techniques for field projects.
  • Post-processing, Remote Sensing/DEM processing
  • Leveraged GIS software for accurate geological gathering and modeling.
  • Conducted Groundwater Resource and Vulnerability Assessment using DRASTIC method and Georesistivity Survey in different study areas
  • Conducted Coastal Hazard Vulnerability using CVI method
  • Conducted Geo-environmental and Geohazard mapping on proposed sanitary landfill sites and housing projects
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Rocks and mineral specimen identification
  • Understood and followed oral and written directions.
  • Adhered to safety practices during assessments and fieldworks to protect personnel and equipment.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked independently as well as a Team Leader
  • Created timely, accurate and thorough reports to support effective project decision-making.
  • Performed site suitability studies while successfully overseeing personnel.
  • Put together accurate and timely reports to comply with client protocols and government requirements.
  • Presented findings to colleagues and clients and published test results and conclusions in scientific journals.
JUNIOR GEOLOGIST, 02/2015 - 08/2015
Century Peak Corporation, Dinagat , STATE,
  • Conducted geologic mapping, mineral core logging and other relevant activities in mapping nickel and iron resources
  • Researched geological formations and applied regional context to making determinations about data.
  • Executed field programs with knowledge of proper sampling techniques and with supervision
  • Conducted proper geochemical sampling (stream sediments, channel sampling and rock/soil samples)
  • Coordinated geological studies to gather information, record data and compile reports used to advise on topics such as site selection.
  • Offered targeted solutions to resolve issues related to hazards.
  • Examined composition and structure of soil, rocks and minerals to classify, measure and analyze.
  • Studied ground and surface water movement to consult decision-makers on aspects such as possible contamination
  • Analyzed survey data and laboratory results to devise interpretations.
  • Created geological maps and cross-sectional diagrams using information collected during research and fieldwork to provide visual reference.
  • Conducted laboratory tests to inspect field samples and documented findings.
  • Determined ideal sites for core drilling and preparing geological cross-sections to identify probability of Iron and Nickel mineralized zone.
  • Estimated natural deposits using aerial photographs, research and survey results.
  • Managed financial and administrative needs throughout projects.
  • Evaluated potential environmental impact of proposed projects.
  • Consulted site leaders such as Senior Geologist to deliver project instructions to crew members.
  • Oversaw field studies and sample collection to monitor technique accuracy.
Education and Training
Graduate Diploma of Management: , Expected in 09/2024
Mastery Institute Australia - Brisbane, QLD,
Status -
445903730- Overall Score: 85: , Expected in 04/2023
Pearson PTE: Academic English Language - ,
Status -
Bachelor of Science: Geology, Expected in 05/2014
Mapua Institute of Technology - ,
Status -
  • Thesis: Multi-Criteria Site Selection for Potential Landfill Using Decision Support System: A case study in Pampanga Province, Philippines Certifications and Licenses
  • Best Undergraduate Thesis Recipient
  • Association of Geologists and Geological Engineers of Mapua Member
Positive Skills Assessment- 23BO460623 : Hydrogeologist - ANZSCO 234413: , Expected in
Status -
  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide First Aid
  • Pearson PTE Academic English Test Overall Score (445903730): 85
  • Philippine Driver’s License No.: K07-16-003209
  • Subclass 500 Student Visa : 0579558249220
  • Passport : P0158568C

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Resume Overview

School Attended

  • Mastery Institute Australia
  • Pearson PTE: Academic English Language
  • Mapua Institute of Technology

Job Titles Held:



  • Graduate Diploma of Management
  • 445903730- Overall Score: 85
  • Bachelor of Science
  • Positive Skills Assessment- 23BO460623 : Hydrogeologist - ANZSCO 234413

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