Qualified Call Center Representative with eight years of experience in fast-paced customer service and call center environments. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Specialize in Call Center Customer Service
Superior Communication Skills
Cheerful and energetic
Effective Team Player
High Customer Service Standards
Computer software savvy
Demonstrated ability to acquire and apply knowledge rapidly
Effectively, handle multiple tasks simultaneously
Managed call flow with up to three calls in queue per minute
Exceeded corporate target for call service time for eight years in a row
President's Club Winner 2014
Warehouse of Rewards Winner 2014
Promoted to Service Assistance Supervisor in 2005
Frontier CommunicationsWeldon Spring, MissouriCustomer Service/Sales RepresentativeFielded inbound calls for sale of Fios TV, internet, and home phone services. Assisted customers with billing issues
Verizon FiosWeldon Spring, MissouriCustomer Service/Sales RepresentativeField inbound Calls for sale of Fios TV, internet, and home phone services. Assisted customers with billing issues.
VerizonWeldon Spring, MissouriNetwork Evolution SpecialistContacted Customers to migrate their telephone lines from copper to fiber. Contacted customers to transition to Fios internet. Fielded an everage of 180 outbound calls per day.
VerizonWeldon Spring, MissouriDirectoy Assistance OperatorFielded an average of 1, 000 director calls per day. Worked as a Service Assistance Supervisor from 2005-2011. Exercised sound judgment in issuing credits and complying with exception customer policy requirements along with maintain high levels of customer satisfaction.