Recognized Successful Team and Project Manager; Relationship Developer; and Strategic and Analytical Expert. Over 15 years of successful project management with expertise in purposeful data collection and analysis, effective plan and program development and proven ability in demonstrating excellent verbal and written communications and presentation skills.
Responsible for creating brand loyalty by identifying customer's core values; increasing market share and improving customer retention by delivering seamless call center service solutions in conjunction with Verizon's initiatives for business growth and superior customer experiences.
Collaborate with senior management and multiple insurance providers to service new and existing client base; as well as execute effective delivery of financial documents including implementing processes to enhance customer experience; including proper follow up, client surveys and client retention activities.
Serve as liaison between clients, partners, sponsors and inner departments in the strategic and tactical planning for the development of individuals and communities. Expert relationship development and customer service skills required to maintain and develop positive experiences.
Coordinator and Property Manager; to include initiation and execution of advertising and marketing strategies to attract clients, agents, lenders, and others with a pertinent business interest. Maintain databases for interest; based on customer surveys, applications and site visits.
Producer/Virginia Department of Insurance, VA -Licensed July 2014
Real Estate Agent/ Virginia Department of Real Estate SE Virginia, VA -Licensed March 2004
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