Dependable CS RIS bringing management experience and a willingness to take on added responsibility. Enthusiastic team player with a strong work ethic. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Exceptional interpersonal communication
Trusted key holder
Proficient in cash management
POS systems expert
Customer Service RISNovember 2007 to Current Publix Supermarkets, Inc. - Atlanta Division
Responsible for planning, assessing, training and following up Manger Operational Training (MOT) by working with newly promoted Department Manages and Assistant Store Managers.
Responsible for providing education and training (coordinating, scheduling and facilitating training) of new or existing procedures to Department Managers, Assistant Department Managers, and associates
Responsible for training Retail Leadership such as Regional Directors, District Managers, Store Managers on department specific technical information and processes
Responsible for handling new technologies that affect the dept.
Responsible for completing administrative tasks that are driven by business needs
Responsible for travel, travel planning and proper allocation of time to meet business needs.
Assistant/Customer Service ManagerJanuary 2003 to November 2007 Publix Supermarkets, Inc. - Miami/Atlanta Division
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Office StaffJanuary 1998 to January 2003 Publix Supermarkets, Inc. - Miami Division
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Greeted customers in a timely fashion while quickly determining their needs.
Store Trainer/Training Coordinator August 1994 to January 1996 Publix Supermarkets, Inc. - Miami Division
Prepared and distributed payroll for staff.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Pharmacy TechJanuary 1993 to August 1994 Publix Supermarkets, Inc. - Miami Division
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Regularly stocked shelves, rotated stock and checked for expired medications.
Completed new and updated patient profiles, including lists of patient medications.
Efficiently operated cash register and handled cash, checks, and charge transactions.
CashierMay 1990 to January 1993 Publix Supermarkets, Inc. - Miami Division
Unloaded customer bags into cars.
Processed credit cards, checks, gift cards and coupons.
Developed knowledge about products and sales items to answer shoppers' questions.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Hollywood Hills High School1992Hollywood, Fl. High School Diploma:
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Companies Worked For:
Publix Supermarkets, Inc.
Hollywood Hills High School
Job Titles Held:
Customer Service RIS
Assistant/Customer Service Manager
Store Trainer/Training Coordinator
High School Diploma :
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