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Customer Service /Retail Business Owner Resume Example

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CUSTOMER SERVICE /RETAIL BUSINESS OWNER
Professional Summary

Enthusiastic, Reliable , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of people and their needs. Motivated to learn, grow and excel in work. Interested and Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and sales. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems.

Skills
  • Excellent customer service skills
  • Customer service and care
  • Retail business management
  • New business acquisition
  • High-quality customer service. Comfortable in call center setting. Enjoy working directly with customers. Efficient time management
  • Dedication and drive as a motivational hard-working individual.
  • Proficient in basic computer skills. Works well with a team.
  • Great organizational skills.
  • Excellent communication
  • Proficient in English language
Work History
01/2003 - CurrentCustomer Service /Retail Business Owner | Kashmina Inc. - Lombard , IL
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers by answering questions and fulfilling requests.
  • Continuous, direct-to-client , high activity, promotion
  • Very high customer satisfaction
  • Took part in exhibitions and events
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
05/1999 - 12/2002Store Manager | Andaaz Jewellers - Westmont, IL
  • Engaged and interacted with customers to create positive environment and growth
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Supervised guests at front counter, answering questions regarding products.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with All customers to understand needs and provide excellent service.
  • Kept good and friendly communication with customers and employers and teammates
  • Increased promotion activities and sales
  • Developed great relations with clients
  • Entrusted with hundreds of thousand dollars of merchandise
11/1995 - 12/1998Sales Associate | Neiman Marcus Group Ltd LLC - Oak Brook , IL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained customer satisfaction while handling any product returns quickly and professionally.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Entrusted with very expensive merchandise
  • Handled cash register and computer based point of sales to help with customer needs
  • Handled phone sales and customer on phone orders
  • Invited customers by phone calls and letters for events and promotions
Education
04/1988Government College Jammu , Jammu City India Bachelors in Science: Physics, Chemistry, Maths English
04/1986Model Academy , Jammu India
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Resume Overview

Companies Worked For:

  • Kashmina Inc.
  • Andaaz Jewellers
  • Neiman Marcus Group Ltd LLC

School Attended

  • Government College Jammu
  • Model Academy

Job Titles Held:

  • Customer Service /Retail Business Owner
  • Store Manager
  • Sales Associate

Degrees

  • Bachelors in Science : Physics, Chemistry, Maths English

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