customer service representive ii resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Enthusiastic, Hard-Working and Experienced Office Worker Seeking a Position DEAR HIRING MANAGER, You need a sharp employee with great attention to detail and excellent skills. My education and training make me an ideal candidate for this position. The depth of experience I can offer will contribute to your leading industry position. I'd love the opportunity to help take your company to the top of the field. My educational background has prepared me for the role of working in the office. I am eager to contribute my enthusiasm and up-to-date skills to the Department of Public Safety .My educational background has given me a solid understanding of business. And my on-the-job training has given me the opportunity to expand my horizons. I am eager to apply my training in your offices. I am certain that my resume will give you a greater understanding of my qualifications for this exciting opportunity. I look forward to a personal meeting during which time we can discuss your needs in greater detail.
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Exceptional communication skills
  • Multi-line phone talent
  • Mediation capability
  • Meeting minutes
  • Team building
  • Certified in 10-key
  • Flexible
  • Works well under pressure
  • Team building
  • Trusted key holder
  • Strong client relations
  • Training development aptitude
  • Proficient in cash management
  • Strategic sales knowledge
  • POS systems expert
  • Attention to detail
  • Excellent planner and coordinator
  • Social media knowledge
  • Pleasant demeanor
Work History
04/2014 to Current Customer Service Representive II Chick-Fil-A | Smithtown, NY,
  • Meets and deals with the general public in professional and courteous manner;.
  • Determines the legal needs and requirements of driver license and identification card applicants.
  • Screens application forms to ensure applicant qualification.
  • Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent future master record changes.
  • Administers and grades written and oral driver examinations.
  • Schedules applicants for driving tests with examiners; operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices; operates computers and digital imaging workstations.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
11/2013 to 05/2014 Cashier Chick-Fil-A | Surprise, AZ,
  • Greet customers, assist with pricing, marking merchandise, and bagging items.
11/2011 to 11/2013 Cashier Chick-Fil-A | Baton Rouge, LA,
  • Serve as step-up Head Cashier.
  • Work at the Service Desk processing will calls and deliveries.
  • Conduct phone sales, both placing and receiving calls to customers.
  • Meet and exceed monthly sales goals.
  • Fill-in providing customer service in garden department, hardware, and tool department.
04/2011 to 06/2011 Cashier Mistras Group | Longmont, CO,
  • Performed customer service as a cashier accepting payment and provided change as needed.
  • Assisted customers by answering questions and directing them to correct areas of the store for desired merchandise.
  • Stocked and filled shelves and bins with merchandise.
05/2010 to 07/2011 Administrative Assistant Epsilon Systems Solutions, Inc. | Jacksonville, FL,
  • Performed clerical and administrative support duties such as filing, data entry, document and spreadsheet drafting, as well as receptionist and phone operator duties.
  • Reconciled accounts.
05/2009 to 07/2009 Secretary Chick-Fil-A | Charlottesville, VA,
  • Answered phones, Entered daily data, made copies, Faxed and Sent emails.
  • Assisted the research of cases.
09/2007 to 2008 Volunteer Greeter Southeast Herman Memorial | City, STATE,
  • Comforted guests Provided customer service Filed, Transported patients Answered phones Worked in radiology Applied and gained knowledge of medical terminology.
06/2007 to 08/2007 Librarian Assistants Parker Williams Library | City, STATE,
  • Assisted the librarians.
  • Provided customer service.
  • Helped children in arts and crafts.
  • Made sure books were in order.
  • Checked the database.
  • Read to the children.
04/2007 to 2008 Cashier Food Town 209 | City, STATE,
  • Provided customer service.
  • Worked on register.
  • Rung up customers.
  • Counted money.
  • Kept area clean.
Expected in 2011 High School Diploma | J. Frank Dobie High School, Houston, Texas GPA:
  • 2.9 GPA
  • Member of the business professionals of america Club
  • Member of the Hosa Club
Expected in 6 2011 GED | , , GPA: GPA: 2.9
GPA: 2.9
administrative support, arts, basic, Cashier, clerical, oral, hardware, customer service, data entry, database, digital imaging, directing, drafting, driving, Email, filing, Flash, forms, insurance, Internet Explorer, legal, medical terminology, Excel, money, Outlook, PowerPoint, Word, pricing, Read, receiving, receptionist, research, sales, Spreadsheet, phones, phone, Typing Speed, Word Processing, WordPerfect, written
Additional Information
  • I would greatly appreciate the opportunity to work with and learn from you and your talented team. I look forward to speaking with you soon. Thank you for your interest, Jessica Claire

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Resume Overview

School Attended

  • J. Frank Dobie High School

Job Titles Held:

  • Customer Service Representive II
  • Cashier
  • Cashier
  • Cashier
  • Administrative Assistant
  • Secretary
  • Volunteer Greeter
  • Librarian Assistants
  • Cashier


  • High School Diploma
  • GED

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