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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary


I am a self pro claim problem solver and customer services expert. I have over ten years in customer service experience. I am great working with customers and helping them in a professional matter to get the job done. I'm also a team player and believe that working together in a company will only make the dream of the company come true.  I strongly believe in giving your best in any position that you are hired for and that will help you move up in the company and only success will come your way.  My motto is always knocking on doors and they will always open.

Skills
  • Exceptional customer serviceMS Office proficientSales expertiseStrong sense of banking ethics
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
Accomplishments
Sales
  • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
    Consistently generated additional revenue through skilled sales techniques.
Experience
02/2014 to Current Customer service representatives Two Men And A Truck | Northport, AL,  Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
07/2011 to 10/2013 Lead Customer Services Representatives Pole Position Raceway | City, STATE,
Monitored the daily activities of four customer support teams.
Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.
09/2010 to 10/2011 Customer Services Representatives/ Photographer Sears Portrait Studio | City, STATE, Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Worked flexible schedule to accommodate changing customer levels.
Education and Training
Expected in 2011 Associate of Science | Science Essex County College, Newark, NJ GPA:
I attended Essex County College and I was studying science. I enjoyed this college and appreciated all of my professor and classmates. Attending this college was a really great learning experience for me.
Expected in 2016 | Business Rising Tides Capital, Jersey City, NJ GPA:

I attended this twelve weeks program in my first steps to learning business. I received my certificated for this program and also won first place in the essay writing contest.
Expected in 2019 Bachelor of Science | Business and Science University Of Phoenix, Jersey City, NJ GPA:
I decided to finish my bachelor degree studying business and also receiving my certificated in small business entrepreneurship.

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Resume Overview

School Attended

  • Essex County College
  • Rising Tides Capital
  • University Of Phoenix

Job Titles Held:

  • Customer service representatives
  • Lead Customer Services Representatives
  • Customer Services Representatives/ Photographer

Degrees

  • Associate of Science
  • Bachelor of Science

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