I am a self pro claim problem
solver and customer services expert. I have over ten years in customer service
experience. I am great working with customers and helping them in a
professional matter to get the job done. I'm also a team player and believe
that working together in a company will only make the dream of the company come
true.I strongly believe in giving your
best in any position that you are hired for and that will help you move up in
the company and only success will come your way.My motto is always knocking on doors and they
will always open.
Exceptional customer serviceMS Office proficientSales expertiseStrong sense of banking ethics
Excellent communication skills
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Consistently generated additional revenue through skilled sales techniques.
Customer service representativesMar 2014 to Current TD BANK － Bayonne, NJAchieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Lead Customer Services RepresentativesAug 2011 to Nov 2013 Pole Position Raceway － Jersey City, NJ
Monitored the daily activities of four customer support teams.
Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.
Customer Services Representatives/ PhotographerOct 2010 to Nov 2011 Sears Portrait Studio － Jersey City, NJMet incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Worked flexible schedule to accommodate changing customer levels.
Education and Training
Associate of Science, Science2011Essex County College － Newark, NJ, EssexI attended Essex County College and I was studying science. I enjoyed this college and appreciated all of my professor and classmates. Attending this college was a really great learning experience for me.
Business2016Rising Tides Capital － Jersey City, NJ, Husdon
I attended this twelve weeks program in my first steps to learning business. I received my certificated for this program and also won first place in the essay writing contest.
Bachelor of Science, Business and Science2019University Of Phoenix － Jersey City, NJ, HusdonI decided to finish my bachelor degree studying business and also receiving my certificated in small business entrepreneurship.